Learn how to send your Wireless Charging Case for AirPods Pro back to Apple after receiving a replacement from Europe

Here's how to send your Wireless Charging Case for AirPods back to Apple after you get a replacement.

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The United state and Canada

After you’ve contacted Apple for a replacement, you’ll receive a kit that contains a replacement product with everything you need to return your original product to Apple. Returning your original product is not required if it was lost.

Important: Be sure to return your product so that Apple receives it within 10 days of the day your replacement product was shipped to you by Apple (check your ship date). If Apple doesn't receive your product within 10 days, or if Apple technicians find that your original product is ineligible for service or for any reason not covered by an active AppleCare+ plan, you'll be charged the full value of the replacement product. For more details, see AirPods Replacement, Service, and Repair and terms and conditions.

Prepare and pack your Wireless Charging Case for AirPods Pro

1. Allow the battery of your Wireless Charging Case to fully discharge.

2. Place the Wireless Charging Case into the insert in the white box. Close the white box by placing the lid on it.

   

3. Place the white box inside the brown shipping box. Do not include any other items, such as your AirPods Pro or Wireless Charging Case cable.

   

4. Close the brown box.

   

5. Seal the box with tape and mail the box to Apple.* If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed. In Norway, if your replacement product was delivered by your local post office, please return your original product via your local post office using the provided pre-paid UPS return label.

   

6. Remove the top label from the brown box. This is your receipt. Make a note of the tracking number on the return label.

Ship your Wireless Charging Case for AirPods Pro to Apple

1. If a return shipping label is included, place it on the outside of the packaging. If applicable, make sure the return shipping label completely covers the old shipping label, or that you remove the old shipping label before applying the new shipping label.

2. If a commercial invoice is included, place it on the outside of the packaging. Failure to put the commercial invoice on the outside of the packaging may render the package undeliverable. Commercial invoices are only necessary in some European countries.

3. Find the name of the courier on the label (or elsewhere in the packing materials) and visit its website to arrange a collection or find a drop-off location. Customers in Russia should schedule a collection online.

4. Ask the courier for proof of collection.

5. Check that Apple has received your product, in a few days.

Use your replacement Wireless Charging Case for AirPods Pro

1. Record the serial number of your replacement Wireless Charging Case. Your replacement Apple product is covered by a 90-day service warranty, the remainder of your original product warranty or AppleCare plan, or by consumer law, whichever is longer.

2. Place your AirPods in your charging case and press the setup button until the status light is flashing white.

3. Set up your AirPods Pro.