How to send your Beats Pro headphones to Apple using Express Replacement Service from the United States or Canada

After you’ve contacted Apple for a replacement, you’ll receive a kit that contains a replacement product with everything you need to return your original product to Apple.

Important: Be sure to return your product so that Apple receives it within 10 days of the day your replacement product was shipped to you by Apple (check your ship date). If Apple doesn't receive your original product within 10 days, or if Apple technicians find that your issue was caused by accidental damage or unauthorized modifications, you'll be charged up to the full value of the replacement product. For more details, see ERS terms and conditions for service covered by Apple's Limited Warranty or an AppleCare plan or ERS terms and conditions for out-of-warranty service.

1. Put your Beats headphones in the plastic bag. Don't include any accessories with your headphones (including cables, carabiners, or carrying cases). If you include extra items in the box, we won't be able to return them to you.
   
2. Slip the bag under the protective film attached to the cardboard insert.
   
3. Fold down the filmed sides of the insert.
   
4. Fold up the other sides of the insert.
   
5. Place the insert into the box. Then, close the box.
   
6. Peel off the protective tape and place it on the box as shown.*
   
7. Remove the top label from the shipping box. This is your receipt. Make sure the return shipping label remains on the box.

*Apple is not responsible for any damage during shipping.

1. Find the name of the courier on the return shipping label.
2. Visit the courier’s website to schedule a pickup or find a drop-off location.
3. Get a receipt from the courier.
4. In a few days, check that Apple has received your product.

Record the serial number of your replacement Beats pro headphones. Your replacement Apple product is covered by a 90-day service warranty, the remainder of your original product warranty or AppleCare plan, or by consumer law, whichever is longer.

For set up information see the Beats Pro quick start guide.

© 2020 Apple Inc. All rights reserved. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries and regions. AppleCare is a service mark of Apple Inc., registered in the U.S. and other countries and regions. Beats, Beats by Dr. Dre and the circle b logo are trademarks/service marks of Beats, an Apple subsidiary.

NOTICE TO CALIFORNIA CONSUMERS

1. An estimate as required (section 9844 of the California Business and Professions Code) for repairs shall be given to the customer by the service dealer in writing, and the service dealer may not charge for work done or parts supplied in excess of the estimate without prior consent of the customer. Where provided in writing, the service dealer may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair. For information, contact the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs, Sacramento, CA 95814. 

2. A buyer of this product in California has the right to have this product serviced or repaired during the warranty period. The warranty period will be extended for the number of whole days that the product has been out of the buyer’s hands for warranty repairs. If a defect exists within the warranty period, the warranty will not expire until the defect has been repaired. 

The warranty period will also be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed. 

If, after a reasonable number of attempts, the defect has not been repaired, the buyer may return this product for a replacement or a refund subject, in either case, to deduction of a reasonable charge for usage. This time extension does not affect the protections or remedies the buyer has under other law.