Update your device's software
If you don't update to the newest version of iOS available for your device, some models might not be able to maintain an accurate GPS position.
Check your device's iOS version
After you update your iPhone or iPad, you can check to make sure that your device has updated successfully:
- Open the Settings app.
- Tap General, then tap About.
- Look for the number next to Software Version.
The updated software version number should be 10.3.4 or 9.3.6, depending on your device. If you're not sure which device you have, you can identify your iPhone model or identify your iPad model.
|Updated iOS version||Device|
|iOS 10.3.4||iPhone 5
iPad (4th generation) Wi-Fi + Cellular
|iOS 9.3.6||iPhone 4s
iPad mini (1st generation) Wi-Fi + Cellular
iPad 2 Wi-Fi + Cellular (CDMA models only)
iPad (3rd generation) Wi-Fi + Cellular
This issue does not affect iPod touch or any iPad models that have Wi-Fi only. It also doesn't affect iOS devices newer than those listed above.
Important information for owners of iPhone 5
For iPhone 5, an update is required to resume accurate GPS location and to use functions that rely on correct date and time including App Store, iCloud, email, and web browsing.
If you didn't update your iPhone 5 before November 3, 2019, you need to back up and restore using a Mac or PC in order to update, because over-the-air software updates and iCloud Backup no longer work.
If you’ve updated your device and you're still experiencing issues, try these articles: