We’re sorry your Apple TV isn’t working as it should.
After you’ve contacted Apple for a replacement, you’ll receive a kit that contains a replacement Apple TV with everything you need to return your defective Apple TV to Apple.
Important: Be sure to return your defective Apple TV so that Apple receives it within ten days of the day the replacement Apple TV shipped (check your ship date). If Apple doesn't receive your Apple TV within ten days, or if Apple technicians find that the Apple TV has accidental damage or unauthorized modifications, you'll be charged up to the full value of the replacement Apple TV. For more details, see terms and conditions.
Before you ship your Apple TV
- Reset your Apple TV to its factory settings.
- Unplug your Apple TV.
Pack your Apple TV using the included packaging materials
- Put your Apple TV in the foam bag. Do not include your power cord or Apple remote.
- Place the bagged Apple TV into the foam shipping box insert.
- Place the foam piece on top of your Apple TV so that you can see the circular cut-out on top.
- Close the box and tape it shut with the tape provided.
Ship your Apple TV to Apple
- Remove the pre-applied top label from the box (that’s your copy). Make sure the return shipping label remains on the box.
- Find the name of the courier on the return shipping label.
- Visit the courier’s website to schedule a pickup or find a drop-off location.*
- Get a receipt from the courier.
- In a few days, check that Apple has received your defective Apple TV.
*Apple is not responsible for any damage during shipping if the package is not properly sealed or is delivered to the courier in poor condition.
Use your replacement Apple TV
- Make note of your new Apple TV serial number. Your replacement Apple product is covered by a 90-day service warranty, or the remainder of your original product warranty or AppleCare plan, whichever is longer.
- Set up your replacement Apple TV.
© 2018 Apple Inc. All rights reserved. Apple, the Apple logo, Apple TV, and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries. AppleCare and iCloud are service marks of Apple Inc., registered in the U.S. and other countries. Other product and company names mentioned herein may be trademarks of their respective companies.
NOTICE TO CALIFORNIA CONSUMERS
1. An estimate for repairs, as required (section 9844 of the California Business and Professions Code), shall be given to the customer by the service dealer in writing. The service dealer may not charge for work done or parts supplied in excess of the estimate without the prior consent of the customer. Where provided in writing the service dealer may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair. For information, contact the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs, Sacramento, CA 95814.
2. A buyer of this product in California has the right to have this product serviced and repaired during the warranty period. The warranty period will be extended for the number of whole days that the product has been out of the buyer's hands for warranty repairs. If a defect exists during the warranty period, the warranty will not expire until the defect has been fixed. The warranty period also will be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed. If, after a reasonable number of attempts, the defect has not been fixed, the buyer may return this product for a replacement or a refund subject, in either case, to deduction of a reasonable charge for usage. The time extension does not affect the protection or remedies the buyer has under other laws.