How to file a claim
- Start your claim online with Apple.
- You'll be asked to finalize your claim on the insurer's website.
If you're unable to sign in or start a claim online, contact Apple Support. Make sure that you have your Apple ID and the serial number of your lost or stolen iPhone.
You can sign in to icloud.com/find and turn on Lost Mode for your missing iPhone. But don't remove it from Find My or your Apple ID until your claim has been approved.
If you cancel your claim
If you cancel your claim because you found your iPhone, you must set up your iPhone like a new device. You'll be asked to create a new passcode, Touch ID, or Face ID. To get the data previously stored on your iPhone, restore your iPhone from a backup.
You can't cancel the claim if a replacement device has shipped.
How to check the status of your claim
To check the status of your claim, you might need this information:
- Your claim number or Apple dispatch ID
- The serial number or IMEI of your iPhone
- The purchase date of your AppleCare+ with Theft and Loss plan, which you can find at mysupport.apple.com
In Australia
After you begin a claim with Apple and finalize the claim with AIG, you can contact AIG to check the status of your claim.
- Phone: +61 3 9522 4099
- Online: www.aigtheftandloss.com.au
In France
After you begin a claim with Apple and finalize the claim with AIG, you can contact AIG to check the status of your claim.
- Phone: 0800-902128
- Online: www.aigtheftandloss.fr
In Germany
After you begin a claim with Apple and finalize the claim with AIG, you can contact AIG to check the status of your claim.
- Phone: +49 7131 186-222
- Online: www.aigtheftandloss.de
In Italy
After you begin a claim with Apple and finalize the claim with AIG, you can contact AIG to check the status of your claim.
- Phone: 800-780755
- Online: www.aigtheftandloss.it
In Japan
After you begin a claim with Apple and finalize the claim with AIG, you can contact AIG to check the status of your claim.
- Phone: (012)-093-8240
- Online: www.aigtheftandloss.jp
In Spain
After you begin a claim with Apple and finalize the claim with AIG, you can contact AIG to check the status of your claim.
- Phone: 9009-30413
- Online: www.aigtheftandloss.es
In the United Kingdom
After you begin a claim with Apple and finalize the claim with AIG, you can contact AIG to check the status of your claim.
- Phone: +44(0)20 8253 7435
- Online: www.aigtheftandloss.uk
In the United States
To check the status of your claim, contact Assurant or AIG directly. Apple won't have information about the status of the claim.
If you purchased your AppleCare+ plan before September 15, 2020, contact Assurant:
- Phone: 1-877-406-4554
- Online: www.assurantdeviceclaim.com
If you purchased your AppleCare+ plan on or after September 15, 2020, contact AIG:
- Phone: 1-866-258-7418
- Online: www.aigtheftandloss.com
When your claim is approved
When your claim is approved, your lost or stolen iPhone will be permanently disabled and you'll receive a replacement. If you find your lost or stolen iPhone after your claim has been approved, you won't be able to use it again.
You might need to bring your replacement iPhone to your carrier to get and register a new SIM card.
As of September 15, 2020, in the United States, AppleCare+ with Theft and Loss provides combined benefits under AppleCare+ and a Theft & Loss insurance policy. Theft and loss insurance coverage is underwritten by New Hampshire Insurance Company [NAIC# 23841; Principal Address 175 Water Street, 18th Floor, New York, NY 10038; Phone (212) 770-7000] and is sold by AppleCare Service Company, Inc. (in California d/b/a Brogdan Insurance Services Lic#OL00763; Iowa License #26), and is sold in New York by Apple Inc. (License #926146). Theft and loss insurance coverage is provided under a group policy issued to AppleCare Service Company, Inc. in all states, except for New York where the policy is issued to Apple Inc.
Prior to September 15, 2020, in the United States, AppleCare+ with Theft and Loss is underwritten by American Security Insurance Company. In New Hampshire, the underwriter is Standard Guaranty Insurance Company and in Montana, the underwriter is American Bankers Insurance Company of Florida. These companies operate under the trade name Assurant.