If Face ID is disabled on your iPhone or iPad Pro

Learn what to do if you see a message on the Home screen or in Settings that says "Face ID has been disabled."

     Face ID & passcode

What the message says

On iPhone X or later, iPad Pro 12.9-inch (3rd generation), or iPad Pro 11-inch, you might see a message that says "A problem was detected with the TrueDepth Camera. Face ID has been disabled."

Why the message appears

Using diagnostics in iOS, we’ve detected an issue with your TrueDepth camera that might cause it to not function as expected. This won’t prevent you from using your iPhone or iPad, but you won’t be able to use Face ID, Animoji, Memoji, and some other features using the front camera until your iPhone or iPad is serviced.

What to do next

Take your iPhone or iPad to an Apple Authorized Service Provider or make a Genius Bar reservation at the Apple Store. You can also contact Apple Support.

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