You might want to contact the developer or publisher of an app for help if you experience one of these issues:
- All apps on your iPhone open and function as expected, except for one.
- You previously bought a non-consumable in-app purchase and aren't able to restore your purchases in the app.
Use your iOS device to find the support information for developers of iOS, Messages, or Watch apps; your Mac to find information for developers of Mac apps; and your Apple TV for information for developers of Apple TV apps.
On your iPhone, iPad or iPod touch
- Open the App Store. Make sure that you're signed in with the Apple ID that you purchased or downloaded the app with.
- Search for the app, then tap it. You can also find the app in your purchases: Tap Today, then tap
or your photo in the upper-right corner of the screen. Tap Purchased, then find the app. You might need to tap "Not on this [device]" to see all of your apps.
- Swipe up to find the Ratings & Reviews section, then tap App Support. If you don't see App Support, make sure that you're signed in with the correct Apple ID.
For an app on your Mac
- Open the App Store. Make sure that you're signed in with the Apple ID that you purchased or downloaded the app with.
- Search for the app, then click it. You can also find the app in your purchases: Click
or your photo in the lower-left corner of the screen, then find the app and click it.
- On the right side of the window, click the app's support link. Scroll to the Ratings & Reviews section, then click App Support. If you don't see App Support, make sure that you're signed in with the correct Apple ID.
For an app on your Apple TV
- Open the App Store. Make sure that you're signed in with the Apple ID that you purchased or downloaded the app with.
- Search for the app, then choose it.
- Scroll to the bottom of the page. You'll find the developer's website in the Information section.
If you're using an Apple TV (2nd generation) or Apple TV (3rd generation), search the Internet for the name of the app to find the developer.