When to contact an app developer for help
- If an app isn't working, but the issue doesn't affect other apps.
- If you can't use an in-app purchase, such as a bonus game level or "remove ads."
Contact the developer of iOS, iPadOS, and watchOS apps
- Open the App Store on your iPhone, iPad, or iPod touch.
- Search for the app, then tap it. If you can't find it, tap the account button
or your photo at the top of the screen, tap Purchased, tap "Not on this [device]," then tap the app. - The app's product page appears. Scroll to the Ratings & Reviews section, then tap App Support. If you don't see App Support, make sure that you're signed in with the correct Apple ID.
For apps on your Apple Watch
Use the iPhone that's paired with your Apple Watch and follow the steps for iPhone.
Contact the developer of apps on your Mac
- Open the App Store on your Mac.
- Search for the app, then click it. If you can't find it, click the sign-in button or your photo at the bottom of the sidebar, then look for the app and click it.
- The app's product page appears. Scroll to the Ratings & Reviews section, then click App Support. If you don't see App Support, make sure that you're signed in with the correct Apple ID.
Didn't get the app from the App Store?
If you have an issue with an app on your Mac but you didn't get the app from the App Store, learn how to contact a third-party developer.
Contact the developer of apps on your Apple TV
- Open the App Store on your Apple TV.
- Search for the app, then choose it.
- The app's product page appears. Scroll to the bottom of the page. Find the developer's website in the Information section.
For Apple TV (3rd generation)
If you're using an Apple TV (3rd generation), search the internet for the name of the app to find the developer.