See a voicemail transcription on your iPhone

With Voicemail transcription (Beta), customers can see a written copy of their voicemail messages. 

Transcribed voicemail from Jane Appleseed

See a transcription

Here's what a customer needs to get a transcription:

To view a transcribed voicemail message:

  1. Ask the customer to go to the Phone app, then tap the Voicemail tab.
  2. Tap a new voicemail message. They can see the transcription, and the audio will play. 

Voicemail transcriptions are done on the device and aren't sent to Apple. If a customer sees "was this transcription useful or not useful" next to a transcription, they can tap it to let Apple know, and they can choose if they want to submit that voicemail's audio to Apple. 

If you don't see transcriptions for some of your voicemails

When you plug in your iPhone, old voicemails are transcribed in the background. This might take up to 24 hours. 

If voicemail transcriptions don't appear for the customer, connect to Wi-Fi and check a new voicemail. To check, ask the customer to leave themselves a voicemail. It might take up to 24 hours for the transcription to appear. If it still doesn't appear, they can also try using dictation in another app, then check for the transcription again.

If a transcription is underlined or the audio is hard to recognize

If parts of the voicemail audio aren't easily recognizable, they'll be underlined in the transcription text. If large portions of the voicemail are underlined, the customer will see a “low confidence” label. If your iPhone can't provide a confident description of the message, the transcription won't appear.

Learn more

Learn how to set up and save visual voicemail messages on your iPhone.

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