Get help with missing photos

If you're missing a photo or video from your Photos app, try these tips to help you find it again.

     

Check your Recently Deleted folder

You might have accidentally deleted your photo or video, and now it's in the Recently Deleted folder. 

Go to Photos > Albums > Recently Deleted. If you see the missing photo, you can move it back into your All Photos album.

On your iPhone, iPad, or iPod touch:

  1. Tap Select.
  2. Tap the photo or video > Recover. 
  3. Confirm that you want to recover the photo.

On your Mac:

  1. Click the photo or video.
  2. Click Recover.

Anything in your Recently Deleted folder stays there for 30 days. After that, it's gone forever. 

     

Make sure iCloud Photo Library is turned on

iCloud Photo Library securely stores all your photos and videos in iCloud, so that you can access them on all your devices. If you took a photo on your iPhone but don't see it on your other devices, check your settings.

On your iPhone, iPad, or iPod touch:

  1. Go to Settings > [your name] > iCoud. If you're using iOS 10.2 or earlier, go to Settings > iCloud.
  2. Tap Photos.
  3. Turn on iCloud Photo Library.

On your Mac:

  1. Go to System Preferences > iCloud.
  2. Next to Options, click Photos. 
  3. Select iCloud Photo Library.

After you turn on iCloud Photo Library, connect to Wi-Fi and wait a few minutes. Then look for your photos again.

Photos that you add to your device with iTunes won't stay up to date with iCloud. Get help if you have photos from iTunes.

     

Sign in with the same Apple ID

For your photos and videos to stay up to date on all of your devices, make sure that you sign in to iCloud with the same Apple ID on every device.

You can check which Apple ID your device is using in Settings or System Preferences. You'll see your name and email address. Your email address is your Apple ID.

Unhide your photos

If you hide your photos and videos in your Moments, Years, and Collections view, then you'll only see them in your Hidden album. You can unhide your photos and videos from the Hidden album.

On your iPhone, iPad, or iPod touch:

  1. Open the Photos app and go to the Albums tab.
  2. Tap the Hidden album.
  3. Select the photo or video that you want to unhide.
  4. Tap  > Unhide.

On your Mac:

  1. Open Photos and in the menu bar, click View > Show Hidden Photo Album.
  2. Open Albums view, then open the Hidden Photos Album.
  3. Select the photo or video that you want to unhide.
  4. Control-click the photo.
  5. Click Unhide Photo.

If you use iCloud Photo Library, the photos that you hide on one device are hidden on your other devices too.

Learn more

  • If you organize a photo or video into an album and then delete it from Photos, it will delete everywhere, including your album.
  • When you tap and hold the Camera icon in Messages to take a quick selfie, it stays in Messages. The photo doesn't move to the Photos app. You can make your selfie part of your collection when you save it from Messages.
  • If you need help with iCloud Photo Library or managing your photos, you can learn more.
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