Get help with missing photos

If you're missing a photo or video from your Photos app, try these tips to help you find it again.

Seven photos selected in the Photos App

Check your Recently Deleted folder

You might have accidentally deleted your photo or video, and now it's in the Recently Deleted folder. 

Go to Photos > Albums > Recently Deleted. If you see the missing photo, you can move it back into your All Photos album.

On your iPhone, iPad, or iPod touch:

  1. Tap the photo or video > Recover. 
  2. Confirm that you want to recover the photo.

To recover multiple photos:

  1. Tap Select.
  2. Tap the photos or videos > Recover.
  3. Confirm that you want to recover the photos or videos.

On your Mac:

  1. Click the photo or video.
  2. Click Recover.

Anything in your Recently Deleted folder stays there for 30 days. After that, it's gone forever.


iCloud Photos turned on in Settings

Make sure that iCloud Photos is turned on

iCloud Photos securely stores all of your photos and videos in iCloud, so that you can access them on all of your devices. If you took a photo on your iPhone but don't see it on your other devices, check your settings.

On your iPhone, iPad, or iPod touch:

  1. Go to Settings > [your name] > iCloud.
  2. Tap Photos.
  3. Turn on iCloud Photos.

On your Mac:

  1. Go to System Preferences > iCloud.
  2. Next to Photos, click Options. 
  3. Select iCloud Photos.

After you turn on iCloud Photos, you might need to connect to Wi-Fi and wait a few minutes. Then look for your photos again.

Photos that you add to your device with iTunes won't stay up to date with iCloud. Get help if you have photos from iTunes.


Apple ID for John Appleseed

Sign in with the same Apple ID

For your photos and videos to stay up to date on all of your devices, make sure that you sign in to iCloud with the same Apple ID on every device.

You can check which Apple ID your device is using in Settings or System Preferences. You'll see your name and email address. Your email address is your Apple ID.


Unhide selected

Unhide your photos

If you hide your photos and videos in your Moments, Years, and Collections view, then you'll only see them in your Hidden album. You can unhide your photos and videos from the Hidden album.

On your iPhone, iPad, or iPod touch:

  1. Open the Photos app and go to the Albums tab.
  2. Tap Hidden under Other Albums.
  3. Select the photo or video that you want to unhide.
  4. Tap share icon > Unhide.

On your Mac:

  1. Open Photos and in the menu bar, click View > Show Hidden Photo Album.
  2. In the left sidebar, select Hidden.
  3. Select the photo or video that you want to unhide.
  4. Control-click the photo, then choose Unhide Photo. You can also choose Image > Unhide Photo from the menu bar, or press Command-L.

If you use iCloud Photos, the photos that you hide on one device are hidden on your other devices too.


Learn more

  • If you organize a photo or video into an album and then delete it from Photos, it will delete everywhere, including your album.
  • If you need help with iCloud Photos or managing your photos, you can learn more.
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