SVC-16A courses
We suggest that you review the SVC-16A courses in the following order. These links require access to ATLAS.
- Customer Experience Skills
- Managing Customer Interactions
- Safety First
- Embedded Battery Safety (search for this course in ATLAS)
- ESD Precautions
- Documenting Customer Interactions
- Basic Troubleshooting
- Determining Service Levels
You need about 5 hours to complete all of these courses.
Learn more
- Exams and courses that you need to service Mac products
- Exams and courses that you need to service iOS products
- Topics for the Apple Service Fundamentals Exam (SVC-16A)
- Topics for the ACMT 2016 Mac Service Certification Exam (MAC-16A)
- Courses to study for the ACMT 2016 Mac Service Certification Exam (MAC-16A)
- Topics for the ACiT 2016 iOS Service Certification Exam (iOS-16A)
- Courses to study for the ACiT 2016 iOS Service Certification Exam (iOS-16A)
- How to access Apple service exams at Pearson VUE
- ATLAS frequently asked questions