Get help with Apple Music on Android

If Apple Music on Android isn't working like you'd expect, or you're having trouble adding or playing songs, use the steps in this article.

Due to differences in Android software, some steps might vary.

Restart the app

Most issues resolve if you quit Apple Music and then reopen it.

To make sure that the app is completely closed and all background processes are stopped before you reopen it, follow these steps:

  1. From the Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll down to Applications and tap "Application manager."
  4. Tap Apple Music.
  5. Tap Force Stop. If you see a message that says "If you force stop an app, it may cause errors," tap OK.
  6. Return to the Home screen or your application list, and reopen Apple Music.

If the issues persist, clear the app cache.

Clear the app cache

  1. From the Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll down to Applications and tap "Application manager."
  4. Tap Apple Music.
  5. Tap Clear Cache.
  6. Return to the Home screen or your application list, and reopen Apple Music.

If the issues persist, restart your phone.

Restart your phone

Turn your phone off for 30 seconds, then turn it back on.

If the issues persist, sign out of Apple Music and then sign back in.

Sign out of Apple Music and then sign back in

  1. Open Apple Music.
  2. Tap the menu icon   in the upper-left corner.
  3. Tap your name at the top of the menu to get to your account settings.
  4. Tap Sign Out.
  5. Tap "Already a member" and sign back in.

When you sign out and then sign back in, you must re-download all of the music that you want to listen to offline.

If the issues persist, contact Apple Support.

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