Get help with Apple Music on Android

If Apple Music on Android isn't working like you'd expect, or you're having trouble adding or playing songs, use the steps in this article.

Due to differences in Android software, some steps might vary.

Before following the steps in this article, make sure that you have the latest version of the Apple Music app and your Android software.

Apple Music features might vary by country or region.

Enter a verification code

When you have two-factor authentication turned on for your Apple ID, Apple Music on Android will prompt you to enter a verification code when you try to sign in with your Apple ID and password.

Enter the verification code, which you'll receive on a trusted Apple device or by text. Then tap Continue.

Learn more about two-factor authentication and what to do if you still can't sign in.

If you aren't asked for a verification code, restart the app.

Restart the app

Most issues resolve if you quit Apple Music and then reopen it.

To make sure that the app is completely closed and all background processes are stopped before you reopen it, follow these steps:

  1. From the Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to Apps, then tap it.
  4. Tap Apple Music.
  5. Tap Force Stop. If you see a message that says "If you force stop an app, it may misbehave," tap OK.
  6. Return to the Home screen or your application list, and reopen Apple Music.

If the issues persist, clear the app cache.

Clear the app cache

  1. From the Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to Apps, then tap it.
  4. Tap Apple Music.
  5. Tap Storage, then tap Clear Cache.
  6. Return to the Home screen or your application list, and reopen Apple Music.

If the issues persist, restart your phone.

Restart your phone

Turn your phone off for 30 seconds, then turn it back on.

If the issues persist, sign out of Apple Music and then sign back in.

Sign out of Apple Music and then sign back in

To sign out:

  1. Open the Apple Music app.
  2. Tap the menu icon   in the upper-left corner.
  3. Tap your picture or name at the top of the menu to get to your account settings.
  4. Tap Sign Out.

To sign back in:

  1. Tap the menu icon   in the upper-left corner.
  2. Tap Sign In.

When you sign out and then sign back in, you must re-download all of the music that you want to listen to offline.

If the issues persist, contact Apple Support.

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