If your iOS 9 device is stuck on Slide to Upgrade

After you update to iOS 9 or restore from a backup, you might get stuck on the Slide to Upgrade screen. Learn what to do.

If you already updated to iOS 9

You’ll need to update to iOS 9.0.1 or later:

  1. Connect your iOS device to a computer. Then make sure that iTunes is open.
  2. While your device is connected, press and hold the Sleep/Wake and Home buttons until you see the Connect to iTunes screen. 
  3. When asked, choose Update.
  4. When the restore is done, finish the onscreen steps to set up your device.

If you already resolved this issue by restoring your device

If you had this issue before iOS 9.0.1 was available and you’ve already set up your device as new, use these steps to restore from your previous backup and recover your data:

  1. Update your device to iOS 9.0.1.
  2. Go to Settings > General > Reset > Erase all Content and Settings. This will delete any content that's currently on your device.
  3. Then set up your device.
  4. When asked to restore from a backup, select either iCloud or iTunes and follow the steps to restore from your previous backup.

If you still need help

If your device won't respond or turn on after you update to iOS 9 or after following the steps above, get more help.

This document will be updated as more information becomes available.

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