If your iMac (2013 or 2014 model) restarts when opening a JPEG image in Finder or Preview

When using OS X v10.10.3, opening certain very large JPEG images might cause your iMac to restart and display an error message.

This article has been archived and is no longer updated by Apple.

If you're using OS X Yosemite v10.10.3 and one of the following iMac models, viewing certain very large JPEG (.jpg) images in the Finder or Preview might cause your iMac to restart. Specifically, your iMac briefly stops responding, displays a black screen, then restarts to a message that your computer restarted because of a problem. If your iMac doesn't restart, it might instead display the image as an all-gray image.

  • iMac (Retina 5K, 27-inch, Late 2014)
  • iMac (27-inch, Late 2013)
  • iMac (21.5-inch, Late 2013)

Update to OS X Yosemite v10.10.4

To resolve this issue, update to OS X Yosemite v10.10.4.

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