Check for software updates
Check for firmware updates
Some computers and CD or DVD drive makers might release firmware updates that aren't included in Windows updates or driver updates. Check your computer or CD/DVD drive manufacturer's website for available updates.
Try other programs
Try another program to import your CD, such as Windows Media Player. If you can't use other software to import discs, your computer or the drive might have a more general issue. Contact your computer's or the drive's manufacturer for help.
Make sure that the drive is recognized
Both iTunes and Windows must recognize your optical drive. See if Windows recognizes your drive.
Check your disc
Check your CD for physical damage, such as scratches and dings, and make sure that it's clean. If it's dirty, clean the CD with a soft, lint-free cloth, and then import the songs again. If you have import issues with only one disc, the issue is likely with that disc.
Turn error correction on or off
- If it's not already open, open iTunes.
- From the menu bar at the top of the iTunes window, choose Edit > Preferences. If you can't see the menu bar, learn how to turn it on.
- In the menu, click Import Settings.
- If there's a check mark in the box next to "Use error correction when reading Audio CDs," click it to remove the mark. If there's not a check mark in the box, click it to add the mark.
Remove other connected devices
Disconnect all external devices, such as printers, except for your mouse and keyboard. If you use an external disc drive, connect it to the computer and bypass any USB hubs before you try to import your CD.
If there's only an issue when you connect a certain device, contact the manufacturer of that device for help.