If you can‘t use iTunes for Windows to import a CD

Learn how to help iTunes for Windows recognize or import CDs.

This article has been archived and is no longer updated by Apple.

Check for software updates

First, check that you have the latest version of iTunes and that Windows is up to date. After you install Windows updates, you might also need to install separate driver updates.

Check for firmware updates

Some computers and CD or DVD drive makers might release firmware updates that aren't included in Windows updates or driver updates. Check your computer or CD/DVD drive manufacturer's website for available updates.

Try other programs

Try another program to import your CD, such as Windows Media Player. If you can't use other software to import discs, your computer or the drive might have a more general issue. Contact your computer's or the drive's manufacturer for help.

Make sure that the drive is recognized

Both iTunes and Windows must recognize your optical drive. See if Windows recognizes your drive.

Check your disc

Check your CD for physical damage, such as scratches and dings, and make sure that it's clean. If it's dirty, clean the CD with a soft, lint-free cloth, and then import the songs again. If you have import issues with only one disc, the issue is likely with that disc.

Turn error correction on or off

  1. If it's not already open, open iTunes.
  2. From the menu bar at the top of the iTunes window, choose Edit > Preferences. If you can't see the menu bar, learn how to turn it on.
  3. In the menu, click Import Settings. 
  4. If there's a check mark in the box next to "Use error correction when reading Audio CDs," click it to remove the mark. If there's not a check mark in the box, click it to add the mark.

Remove other connected devices

Disconnect all external devices, such as printers, except for your mouse and keyboard. If you use an external disc drive, connect it to the computer and bypass any USB hubs before you try to import your CD.

If there's only an issue when you connect a certain device, contact the manufacturer of that device for help.

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