Check for software updates
Before you continue with the steps below, make sure that you have the latest version of iTunes and that Windows is up to date. After you install Windows updates, you might also need to install separate driver updates.
Check for firmware updates
Some computers and CD or DVD drive makers might release firmware updates that aren't included in Windows updates or driver updates. Check your computer or CD/DVD drive manufacturer's website for any available updates.
Try other programs
Try another program to import your CD, such as Windows Media Player. If you can't import discs using other software, the issue might be a more general one with your computer or the drive. Contact your computer's or the drive's manufacturer for help.
Make sure that the drive is recognized
For iTunes to recognize your optical drive, it has to be recognized by Windows. See if your drive is recognized by Windows.
Check your disc
Check your CD for physical damage, such as scratches and dings, and make sure that it's clean. If it's dirty, clean the CD with a soft, lint-free cloth, and then import the songs again. If you only have import issues with one disc, the issue is likely with that particular disc.
Turn error correction on or off
- If it's not already open, open iTunes.
- Hold down the Control and B keys on your keyboard to open the iTunes menu bar. Learn more about menus in iTunes for Windows.
- Choose Edit > Preferences.
- In the menu, click Import Settings.
- If there's a check mark in the box next to "Use error correction when reading Audio CDs,” click it to remove the mark.
If there's not a check mark in the box, click it to add the mark.
Remove other connected devices
Disconnect all external devices, such as printers, except for your mouse and keyboard. If you’re using an external disc drive, connect it to the computer directly and bypass any USB hubs before trying to import your CD.
If there's only an issue when a certain device is connected, contact the manufacturer of that device for additional assistance.