Get help with your iCloud Photo Library

When you turn on iCloud Photo Library, all of your photos and videos are safely stored in iCloud. Learn how to manage your iCloud Photo Library, find missing photos and videos, and delete the ones you don’t want anymore.

What happened to the Camera Roll album on my iOS device?

After you turn on iCloud Photo Library, the Camera Roll album is replaced with an All Photos album. The All Photos album gives you the same compact scroll view, now with all your photos and videos organized by the date you add them.

What happened to the My Photo Stream album?

When you turn on iCloud Photo Library, all of the photos from My Photo Stream are added to the All Photos album. You won't see a separate My Photo Stream album. If you have both iCloud Photo Library and My Photo Stream turned on for your device, any new photos you add to your library or take with your iOS device can be seen in the My Photo Stream album on devices that don't have iCloud Photo Library turned on.

What if some of my photos are missing after I turn on iCloud Photo Library?

iCloud Photo Library doesn't upload photos and videos you copy to your device from iTunes. To upload the original versions, follow the steps below.

OS X Yosemite 10.10.3 or later

To upload original versions of your Mac library, click Photos > Preferences and turn on iCloud Photo Library.

You can also use AirDrop to copy the photos from your computer to your iPhone, iPad, or iPod touch:

  1. Make sure that you're signed in with the same Apple ID on your computer and iOS device.
  2. Unlock your iOS device and turn on AirDrop.
  3. Open a new Finder window on your Mac and choose AirDrop in the sidebar.
  4. Drag the photos to the icon for the iOS device in the Finder window.

Windows 8 or later

If you're using a PC, follow these steps to upload photos and videos to iCloud Photo Library:

  1. Go to the Start screen.
  2. Click All Programs.
  3. Go to iCloud > iCloud Photos.
  4. Select Upload photos and videos.
  5. Select the photos you want to upload.

Get help with iCloud Photo Library for your Windows PC.

How do I delete photos and videos from a device using iCloud Photo Library?

If you want to remove photos and videos from all your iOS devices, Mac, and iCloud.com, you can delete them in the Photos app

When you delete a photo or video from your Photos app, it will also delete from your iCloud Photo Library and iCloud storage. You can recover your photos and videos from the Recently Deleted album for 30 days.

Can I see all the photos and videos from my Mac on iCloud.com?

iCloud Photo Library will upload photos and videos from your Mac System Library. Photos and videos you keep outside of your System Library won't upload or update across your devices.

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How do I see the progress of my upload to iCloud Photo Library?

You can see if a photo or video has uploaded to iCloud when you open the Photos app and view your library in Moments. Your upload status is at the bottom of the menu. You can also find photos and videos that are part of your Photos Library but haven't been uploaded to iCloud when you open Photos on your Mac and go to File > Create New Smart Album. Under Match the following condition, choose Photo is unable to upload to iCloud Photo Library, then click OK.

What happens when I go over my iCloud storage limit?

If you exceed your iCloud storage limit, photos and videos won't upload to iCloud and your library won’t stay up to date across your devices. To continue using iCloud Photo Library, upgrade your storage plan or reduce the amount of storage that you're using.

Reduce the storage for iCloud Photo Library by deleting photos and videos you don't want to keep from your iOS devices or on iCloud.com. Your device will immediately remove any photos and videos you delete and they won't be available for recovery in your Recently Deleted album.

If you're out of storage, your devices won't back up to iCloud, and new photos, videos, documents, and data won't stay up to date.

How do I turn off iCloud Photo Library on just one device?

You can turn off iCloud Photo Library on a single device when you follow these steps:

  • On your iPhone, iPad, or iPod touch, go to Settings > iCloud > Photos and turn off iCloud Photo Library.
  • On your Mac, go to System Preferences > iCloud > Options next to Photos, then deselect iCloud Photo Library.
  • On your Apple TV (4th generation), go to Settings > Accounts > iCloud and under Photos press Select to turn off iCloud Photo Library.

If you have Optimize Storage turned on, you might not have all of your original photos and videos on your device. To download the original photos and videos on your iOS device, go to Settings > iCloud > Photos and select Download and Keep Originals. On your Mac, open Photos, choose Photos > Preferences, then select Download Originals to this Mac. Then you can turn iCloud Photo Library off. You can also select the photos and videos that you want to download from iCloud.com.

How do I remove all iCloud Photo Library content from iCloud and my devices?

To turn off your iCloud Photo Library, follow these steps:

  • On your iPhone, iPad, or iPod touch, go to Settings > iCloud > Storage > Manage Storage > iCloud Photo Library, then select Disable and Delete. 
  • On your Mac, go to Apple menu > System Preferences > iCloud. Click Manage, select Photo Library, then select Disable and delete.

Photos and videos will be stored in your account for 30 days. To download your photos and videos on your iOS device, go to Settings > iCloud > Photos and select Download and Keep Originals. On your Mac, open Photos, choose Photos > Preferences, then select Download Originals to this Mac. You can also select the photos and videos that you want to download from iCloud.com.

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