If you don’t see your in-app purchases

Learn how to restore your in-app purchases or contact an app's developer. 

If you restored from a backup, or you deleted and reinstalled an app that you've made in-app purchases for, you might be able to restore the items you’ve previously paid for.

Some non-consumable in-app purchases like upgrades to pro versions, extra features in a game, and subscriptions can be restored if the app doesn’t recognize that you’ve bought these automatically.

Restore your in-app purchases

Some in-app purchases, such as game currency or hints, are consumable, which means that they run out as you use them. You can only restore non-consumable purchases. Learn about different types of in-app purchases.

To restore a non-consumable purchase, open the app that you made the purchase in and look for an option to restore. You might find it in one of these places:

  • The app's main menu.
  • The app's Settings or Options menus.
  • The app's in-app store.

If you were charged for the purchase and still can't restore, contact the app developer for support. You can also report a problem with the in-app purchase.

If you try to restore and nothing happens or you get an error

Contact the app developer

Contact the app developer for support in these cases:

  • You don’t see an option to restore purchases.
  • You can’t find a consumable in-app purchase that you made.
  • You restored an in-app purchase but still don’t see it.

On your iPhone, iPad, or iPod touch

  1. Open the App Store.
  2. Search for the app or find it in Purchased.
  3. Tap the app.
  4. Tap Reviews.
  5. Under App Store Customer Reviews, tap App Support.

On your Mac or PC

  1. Open the Mac App Store.
  2. Search for the app. 
  3. Click the app.
  4. From the right side of the page, click the app's support link.

On your Apple TV

  1. Open the App Store.
  2. Search for the app.
  3. Click the app.
  4. Scroll down to the Information section, and look for the Developer Website at the bottom of the screen.
  5. Visit the Developer Website on your iPhone, iPad, iPod touch, or computer for support.

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