If you don’t see your in-app purchases

Learn how to restore your in-app purchases or contact an app's developer. 

Restore your in-app purchases

You might need to restore purchases when:

  • You remove and reinstall an app.
  • You install a purchased app on another device using the same Apple ID.

Some in-app purchases, such as game currency or hints, are consumable, which means that they run out as you use them. You can only restore non-consumable purchases. Learn about different types of in-app purchases.

To restore a non-consumable purchase, open the app that you made the purchase in and look for an option to restore. You might find it in one of these places:

  • The app's main menu.
  • The app's Settings or Options menus.
  • The app's in-app store.

Not all apps have a restore option. If you don't see one, follow the steps to contact the app developer.

If you were charged for the purchase and still can't restore, contact the app developer for support.

If you try to restore and nothing happens or you get an error

  1. Make sure that you're signed in with the same Apple ID you used to make the purchase. Sign in with a different Apple ID if you need to.
  2. Check the restrictions on your device to make sure in-app purchases are allowed.
  3. Check your purchase history in iTunes on your computer to make sure that you were charged for the purchase. 
  4. Restart your device. 

Contact the app developer

Contact the app developer for support in these cases:

  • You don’t see an option to restore purchases.
  • You can’t find a consumable in-app purchase that you made.
  • You restored an in-app purchase but still don’t see it.

iOS apps

You can contact an iOS app developer using your iPhone, iPad, or iPod touchcomputer, or Apple TV (4th generation).

On your iPhone, iPad, or iPod touch

  1. Open the App Store.
  2. Search for the app or find it in Purchased.
  3. Tap the app.
  4. Tap Reviews.
  5. Under App Store Customer Reviews, tap App Support.

On your Mac or PC

  1. Open iTunes.
  2. Click iTunes Store.
  3. Search for the app.
  4. Click the app.
  5. Click Ratings & Reviews. 
  6. Under Customer Reviews, click App Support.

On your Apple TV (4th generation)

  1. Open the App Store.
  2. Search for the app.
  3. Click the app.
  4. Scroll down to the Information section, and look for the Developer Website at the bottom of the screen.
  5. Visit the Developer Website on your iPhone, iPad, iPod touch, or computer for support.

Mac apps

To contact a Mac app developer, follow these steps:

  1. Open the Mac App Store.
  2. Search for the app. 
  3. Click the app.
  4. From the right side of the page, click the app's support link.

Get more help

If you still need help, contact iTunes support.

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