Get help with iCloud Music Library

Fix common issues including missing music, missing artwork, and duplicate playlists.

iCloud Music Library is a feature of Apple Music and iTunes Match that allows you to access all of your content from any of your devices, as long as you're signed in to those devices with the same Apple ID and have iCloud Music Library turned on.

Before following any of the steps in this article, make sure that your iCloud Music Library is set up correctly and that you have the latest versions of iOS, macOS, and iTunes. If you're not a member of Apple Music or don't subscribe to iTunes Match, learn more about how to access your music collection on all of your devices.

iCloud Music Library is not a back up service, so make sure to always have a back up of your music collection before you make any changes.

If iCloud Music Library won't respond or times out

Try these steps:

Turn iCloud Music Library off, then on again

On your iPhone, iPad, or iPod touch:

  1. Go to Settings > Music, then tap iCloud Music Library to turn it off.
  2. Close Settings. 
  3. Go to Settings > Music, then tap iCloud Music Library to turn it on.

On your Mac or PC:

  1. Open iTunes.
  2. Mac: From the menu bar at the top of your computer screen, choose iTunes > Preferences and turn off iCloud Music Library.
    Windows: From the menu bar at the top of the iTunes window, choose Edit > Preferences and turn off iCloud Music Library.
  3. Close Preferences.
  4. Mac: From the menu bar at the top of your computer screen, choose iTunes > Preferences and turn on iCloud Music Library.
    Windows: From the menu bar at the top of the iTunes window, choose Edit > Preferences and turn on iCloud Music Library.

If you have content downloaded to your device for offline listening, it deletes from your device when you turn off iCloud Music Library. After you turn iCloud Music Library back on, you can redownload the content.

Check your iTunes library for songs that are ineligible for upload

  1. On your Mac or PC, open iTunes and turn on the iCloud Download column to see the iCloud Music Library icons.
  2. If you see a cloud icon with a line through it   next to any song in your iCloud Music Library, the song is ineligible for upload.
  3. Move these songs to their own folder or to your desktop. If you don't need these songs, delete them.
  4. Turn iCloud Music Library off, then back on.
  5. After iTunes Match finishes matching your eligible songs, you can add the ineligible songs back to your iTunes library.

Check if any explicit songs are being matched to the clean version

  1. In iTunes on a Mac or PC, find the explicit songs. Delete the songs from your computer and from your iCloud Music Library.
  2. Re-import the songs from the original source at a high quality.
  3. From the menu bar at the top of your computer screen or at the top of the iTunes window, choose File > Library > Update iCloud Music Library.

If you can’t see iCloud Music Library on your iPhone, iPad, or iPod touch

First, restart your iOS device

If you still can't see it after the restart:

  1. Turn off iCloud Music Library and then turn it back on.
  2. Sign out of the iTunes Store and then sign back in.

If you can't download, play, or access songs

First check iTunes to see if the song is ineligible for upload. Additionally, if you added the song to your library from the Apple Music catalog, it might no longer be available on Apple Music.

Check your Internet connection

Open Safari on your iPhone, iPad, iPod touch, or Mac, or a web browser on your PC, and go to any website to make sure you have a strong Wi-Fi or Internet connection.

If you can't connect to a Wi-Fi network on your iOS device, you can try using cellular data:

  1. Go to Settings > App and iTunes Stores.
  2. Turn on Use Cellular Data. 

You might have to pay a fee to download over a cellular network. Contact your wireless carrier for details, and learn about cellular data settings and usage.

If some of your songs are missing or the song names appear in gray text

If songs that you bought are missing or the song names appear in gray text, they might use digital rights management (DRM). You need to authorize your computer before you can play these songs.

After you authorize, choose File > Library > Update iCloud Music Library from the menu bar at the top of your computer screen or the top of the iTunes window.

If you synced the songs that appear with gray text to your iOS device from a Mac or PC, turn on iCloud Music Library on that computer and your library should update.

If the artwork for some of your albums or songs is missing

  1. On your Mac or PC, open iTunes.
  2. In the upper-left corner, click  Music.
  3. In the left sidebar, click Albums.
  4. Find the album with the missing artwork, then right-click or Control-click it.
  5. Click Get Album Artwork. To select more than one album, hold down the Command key on your keyboard and click additional albums.
  6. iTunes adds the album artwork. 
  7. From the menu bar at the top of your computer screen or at the top of the iTunes window, choose File > Library > Update iCloud Music Library.
  8. After iCloud Music Library has finished updating, open the Music app on your iOS device.
  9. Find the the songs that are missing artwork, and remove the downloads from your device.
  10. Tap the download icon   to the right of the song to download the song again from iCloud Music Library.

If you have duplicate playlists on your iPhone, iPad, or iPod touch

Delete the duplicate playlists:

  1. On your Mac or PC, open iTunes.
  2. In the left sidebar, find the playlist that you want to delete.
  3. Right-click or Control-click on the playlist title, then choose Delete. 
  4. Open the Music app on your iOS device. Depending on your device's Internet connection, it might take a few minutes for the changes to appear.

If you need help with billing

If your Apple Music membership or iTunes Match subscription ended because of a billing issue, you can update your payment information.

iCloud Music Library is only available to Apple Music and iTunes Match members. If you no longer want this feature or any of the other features of these services, you can cancel or change your subscription at any time.

Get more help

If you're still having issues with iCloud Music Library, contact Apple Support.

Learn more

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