Get help with iTunes Match

Fix iTunes Match upload issues and learn how to fix mismatched or missing songs, missing artwork, and duplicate playlists.

Before you begin, make sure that your iOS device and your Mac or PC meet the iTunes Match minimum requirements:

  • iOS 5.0.1 or later on your iPhone, Pad, or iPod touch.
  • iTunes 10.5.2 or later on your Mac or PC.

Then, choose the option that best describes your issue:

If iTunes Match freezes or times out during the upload process

Follow the steps below.

Restart the matching process

Turn iCloud Music Library off, then on again.

On your Mac or PC:

  1. Open iTunes.
  2. Mac: From the menu bar at the top of your computer screen, choose iTunes > Preferences and turn off iCloud Music Library.
    Windows: From the menu bar at the top of the iTunes window, choose Edit > Preferences and turn off iCloud Music Library. Learn what to do if you can’t see the menu bar.
  3. Close Preferences.
  4. Mac: From the menu bar at the top of your computer screen, choose iTunes > Preferences and turn on iCloud Music Library.
    Windows: From the menu bar at the top of the iTunes window, choose Edit > Preferences and turn off iCloud Music Library. Learn what to do if you can’t see the menu bar.

 

Make sure that iTunes Genius is on

  1. Turn off iCloud Music Library.
  2. Turn on Genius on your Mac or PC. To turn on Genius, in iTunes, go to File >  Library > Turn On Genius. Make sure to allow the process to complete.
  3. Turn on iCloud Music Library.

Check your iTunes library for songs that are ineligible for upload

  1. In iTunes, turn on the iCloud Download column to see the iCloud Music Library icons.
  2. If you see a cloud icon with a line through it   next to any song in your iCloud Music Library, the song is ineligible for upload.
  3. Move these songs to their own folder or to your desktop. If you don't need these songs, delete them.
  4. Turn iCloud Music Library off, then back on.

After iTunes Match finishes matching your eligible songs, you can add the ineligible songs back to your iTunes library.

Check if any explicit songs are being matched to the clean version

  1. In iTunes, find the explicit songs. Delete the songs from your computer and from your iCloud Music Library.
  2. Re-import the songs from the original source at a high quality.
  3. From the menu bar at the top of your computer screen, choose File > Library > Update iCloud Music Library.

If you can’t see your iTunes Match library on your iPhone, iPad, or iPod touch

If your iTunes Match library is missing, restart your iOS device

If you still can't see it after the restart:

  1. Turn off iCloud Music Library and then turn it back on.
    1. Go to Settings > Music. 
    2. Turn off iCloud Music Library.
    3. Close Settings.
    4. Go to Settings > Music.
    5. Turn on iCloud Music Library.
  2. Sign out of iTunes and then sign back in.

If you can't download, play, or access songs

Follow the steps below.

Check your Internet connection

Test the Internet connection on your iOS device or computer.

On your iPhone, iPad, or iPod touch

If can't connect to a Wi-Fi network, you can try using cellular data:

  1. Go to Settings > App and iTunes Stores.
  2. Turn on Use Cellular Data. 

You might have to pay a fee to download over a cellular network. Contact your wireless carrier for details, and learn about cellular data settings and usage.

On your computer

Open Safari or another Web browser and open a website to make sure that you're connected to the Internet.

Make sure that iTunes Match is on

Check the settings on your computer, iPhone, iPad, or iPod touch to make sure that iTunes Match is on.

See if your songs are available for download

In iTunes, turn on the iCloud Download column to see the iCloud Music Library icons. A "Available for download" icon   appears next to songs that are available in iCloud Music Library but haven't been saved to your computer and therefore won't be matched.

If some of your songs are missing or the song names are dimmed

If songs that you bought are missing or the song names appear in grey text, they might use digital rights management (DRM). You need to authorize your computer before you can play these songs.

After you authorize, choose File > Library > Update iCloud Music Library from the menu bar at the top of your computer screen.

If the artwork for some of your albums or songs is missing

  1. Open iTunes on your computer. Make sure that you have the latest version.
  2. Right-click or Control-click on the album that has artwork missing.
  3. Click Get Album Artwork. To select more than one album, hold down the command key and click additional albums. iTunes adds the album artwork. 
  4. From the menu bar at the top of your computer screen, choose File > Library > Update iCloud Music Library.
  5. After iTunes Match has finished updating, open the Music app on your iOS device.
  6. Find the the songs that are missing artwork, and delete them from your device.
  7. Tap the download icon   to the right of the song to download the song again from iCloud Music Library.

If you have duplicate playlists on your iPhone, iPad, or iPod touch

Follow the steps below.

Make sure that your iOS device is running the latest version of iOS

Update the iOS software on your iPhone, iPad, or iPod touch.

Delete duplicate playlists

  1. Open iTunes from your computer. Make sure that you have the latest version.
  2. In the Source List on the left side of iTunes, find the playlist that you want to delete.
  3. Right-click or Control-click on the playlist title, then choose Delete. 
  4. Open the Music app on your iOS device. Depending on your device's Internet connection, it might take a few minutes for the changes to appear.

Learn more

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