Resolve issues with iTunes Match

If you're having trouble with iTunes Match, try the methods below to resolve your issue.

iTunes Match minimum requirements

Before trying any of the steps below to resolve your issue, make sure that you meet the iTunes Match minimum requirements:

  • iTunes 10.5.2 or later.
  • Mac: Mac OS X v10.6.8 or later.
  • Windows: Windows Vista or later.
  • iOS devices: iOS 5.0.1 or later.

If you can't download, play, or access songs

Make sure that you have an active Internet connection. Check this by opening Safari or another Web browser and loading a website.

If you're using  an iOS device and aren't on a Wi-Fi network, turn on 3G cellular data for iTunes Match. Fees might be associated with downloading over cellular networks. Contact your wireless carrier for details. Learn how to understand cellular data settings and usage. To turn on cellular data use the steps below:

  1. Tap Settings > iTunes & App Store. 
  2. Tap the toggle to the right of Use Cellular Data to turn it on.

        

Make sure that your iTunes viewing options are properly set.

  1. Open iTunes. Make sure that you're in the My Music window. If you're not, click on the Music icon in the upper-left corner, then click on My Music in the top-middle of the iTunes window.
  2. From the pop-up menu in the upper-right corner of the screen, select Songs.
  3. In the same menu, click Show Columns.
  4. Make sure that there is a check mark next to iCloud Download. If there's not, click on iCloud Download.
    A download button becomes visible next to songs available for download from iCloud.

Make sure iTunes Match is turned on. Learn how to add a computer, iPhone, iPad, or iPod touch to iTunes Match.

If iTunes Match is already turned on for your computer or iOS device, try turning iTunes Match off and then on again:

  1. Open iTunes.
  2. Mac: Hold down the option key, then choose Store > Turn Off iTunes Match from the menu bar at the top of your computer screen. Turn iTunes Match on by choosing Store > Turn On iTunes Match.
    Windows: Hold down the shift key, then choose Store > Turn Off iTunes Match from the iTunes menu bar. Learn about iTunes for Windows menu bars. Turn iTunes Match on by choosing Store > Turn On iTunes Match.
    iOS devices: Tap Settings > Music. Tap the toggle next to iTunes Match to turn it off. Turn iTunes Match on by tapping Settings > Music, then tapping the toggle next to iTunes Match.

If songs appear to be missing

Songs containing DRM (Digital Rights Management) might not appear in iCloud, or might appear grayed out. This can occur if your computer is not authorized to play that content. Authorize your computer, then manually update iTunes Match. To find out what Apple ID your computer needs to be authorized with to play a specific song, follow the steps below:

  1. Open iTunes.
  2. Locate and select the song that you want to play in your iTunes library.
  3. From the menu bar at the top of your computer screen, choose File > Get Info.
  4. In the Summary tab, find the Account Name field in the right column. Write it down. 
  5. Click OK.
  6. From the menu bar at the top of your computer screen, choose Store > Authorize this Computer.
  7. Type in the account name from the Summary field and enter its password. Click Authorize.
  8. From the menu bar at the top of your computer screen, choose Store > Update iTunes Match.

 

        

Check iCloud status

iCloud status will help you to figure out if a song was purchased from the iTunes Store, matched, uploaded, or is ineligible for upload. Items might not be eligible for upload if:

  • Your computer isn't authorized to play that item.
  • The item wasn't purchased from the iTunes Store or was purchased using a different Apple ID. 

To see the iCloud status of your songs:

  1. Open iTunes. Make sure that you're in the My Music window. If you're not, click on the Music icon in the upper-left corner, then click on My Music in the top-middle of the screen.
  2. From the pop-up menu in the upper-right corner of the screen, select Songs.
  3. In the same menu, click Show Columns.
  4. Make sure that there is a check mark next to iCloud Status. If there's not, click on iCloud Status.
    A status button becomes visible next to songs.

If a song contains DRM and is no longer available to buy from the iTunes Store, the song is uploaded to iCloud and made available for download in protected DRM format. You will be required to authorize your computer or device for playback.

A song will not be uploaded to iCloud if the song contains DRM, was purchased using a different Apple ID, and could not be matched.

When you subscribe to or turn-on iTunes Match, your iOS device or computer will be associated to the Apple ID being used for iTunes Match. Learn more about how to associate a device or computer to an Apple ID.

If songs or albums are missing artwork

If some songs or albums downloaded to an iOS device from your iCloud library are missing album artwork, follow the steps below:

  1. Open iTunes. Make sure you have the latest version.
  2. Right-click or Control-click on the album missing the artwork and choose Get Album Artwork from the pop-up menu.
  3. Once iTunes has completed processing the album artwork, update iTunes Match. From the menu bar at the top of your computer screen, choose Store > Update iTunes Match.
  4. After iTunes Match has finished updating, launch the Music app on your iOS device.
  5. Locate the songs that are missing artwork, and delete them from your device.
  6. After you've deleted the song, download the item again from your iCloud library by tapping on the download   icon to the right of the song.

If playlists are duplicated

If you are seeing duplicated playlists on your iOS device, follow the steps below:

  1. Make sure that your iOS device is running the latest iOS software. Learn how to update your iOS device.
  2. Delete any duplicated playlists in iTunes. To delete a playlist:
    • Open iTunes. Make sure you have the latest version.
    • From the Source List on the left-hand side of iTunes, find the playlist you want to delete.
    • Right-click or Control-click on the playlist title. Choose Delete from the pop-up menu. 
  3. Launch the Music app on your iOS device to update iTunes Match. Depending on your device's Internet connection, it might take a few minutes for the changes to be reflected.

More about iTunes Match song matching

  • Songs encoded as MP3 or AAC that have been matched to the iTunes Store will be made available for download as 256 kbps as AAC from iCloud. 
  • Songs encoded as MP3 or AAC that cannot be matched to the iTunes Store will be uploaded as is. These songs will be made available for download in the same format that they were uploaded in.
  • Songs encoded as MP3 or AAC that do not meet certain quality criteria will not be matched or uploaded to iCloud.
  • Songs encoded as ALAC, WAV, or AIFF, will be transcoded in iTunes to 256 kbps AAC when uploaded to iCloud.
  • Song files over 200 MB will not be uploaded to iCloud.
  • Matched songs in your local library will not automatically be transcoded to 256 kbps AAC. To obtain a higher quality transcoding, download the matched songs from iCloud.

Learn more

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