Get help with Wi-Fi networks and Apple TV

If your Apple TV can't see or join your Wi-Fi network, or if it won't play your songs or movies, follow these steps.

Make sure everything's on and connected

Make sure that your Wi-Fi router is connected to your modem and that both are on. If your router and modem are combined, just make sure it's on. 

Make sure that your Apple TV is within range of your router. If it's is too far from the router, it won't get a signal.


Join your network

With the remote, select Settings > General > Network and select the name of your Wi-Fi network to join.

If asked, enter your Wi-Fi password

If asked, enter the password for your Wi-Fi network.

Get help if you don’t know your password.


Restart your Apple TV, router, and modem

After each restart, check to see if you fixed the issue. Restart your Apple TV by going to Settings > General > Restart. Next, unplug your router and your cable or DSL modem from power. Then plug them back in.


Connect with an Ethernet cable

If you have an Ethernet cable, use it to connect your Apple TV to your modem. 

If you can join your network, make sure that your Apple TV is using the latest software by going to Settings > General > Software Update. If there's an update, install it. Then unplug the Ethernet cable and try to join your Wi-Fi network again.


Still can't connect?

  • Check for interference.
  • If you're connected to a Wi-Fi network but you can’t get online, try to use your Wi-Fi network with another device. If you can’t get online with the other device, there might be a service outage. Call your cable company or Internet provider for help.
  • Try connecting to a Wi-Fi network in a different location. If your Apple TV can connect, you’ll need to get help with your Wi-Fi network. If it can’t connect to any Wi-Fi networks, contact Apple.
  • Make sure that your Wi-Fi router has the latest version of the firmware. If you're using an AirPort Base Station, learn how. For non-Apple routers, contact the manufacturer to learn how to update the firmware. Also, make sure that the router works with your Apple TV.

About Apple TV and public, business, and education networks

Apple TV can't join captive networks. These networks include some free and pay networks at businesses, schools, dorms, apartments, hotels, and stores.

Apple TV might be able to join some education or business networks that use a profile. Ask the network's system administrator.

Learn more

Apple TV can connect to the Internet with Ethernet or Wi-Fi. When you plug in an Ethernet cable, Apple TV automatically uses that connection.

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