Get help with Wi-Fi networks on your Apple TV

If you can't connect to Wi-Fi on your Apple TV or your device won't play your movies, songs, or other content, follow these steps.

After each step, see if you still need help.

Check that everything's on, connected, and in range

Make sure that your Internet router is connected to your modem and both are on. If your router and modem are combined, just make sure that the device is on. 

Keep your Apple TV in range of your router. If it's too far, your Apple TV won't get a signal.


Connect to Wi-Fi

On Apple TV (4th generation), go to Settings > Network. On Apple TV (2nd or 3rd generation), go to Settings > General > Network. Choose the name of a compatible Wi-Fi network to join and, if asked, enter your password.

If you don’t see a list of Wi-Fi network names or if you see Ethernet, you might need to remove an Ethernet cable from your Apple TV. If you don’t know your password, get help.


Restart your Apple TV, router, and modem

After each restart, see if you still need help. On Apple TV (4th generation), go to Settings > System and select Restart. On Apple TV (2nd or 3rd generation), go to Settings > General and select Restart.

Next, unplug your router and your cable or DSL modem from power. Then plug them back in.


Use an Ethernet cable and check for software updates

If possible, use an Ethernet cable to connect your Apple TV to your modem.

If you can then join your network, check for software updates: On Apple TV (4th generation), look in Settings > System > Software Updates. On Apple TV (2nd or 3rd generation), look in Settings > General > Update Software. If there's an update, install it. Then unplug your Ethernet cable and try to join your Wi-Fi network again.


Still can't connect?

  • Make sure that there isn't interference in the area.
  • If you're connected to Wi-Fi but you can’t get online, try to use your Wi-Fi network with another device. If you can’t get online with the other device, there might be a service outage. Call your cable company or Internet provider for help.
  • Try to connect to a Wi-Fi network in a different location. If your Apple TV connects, you need to get help with your original Wi-Fi network. If your Apple TV can’t connect to any Wi-Fi networks, contact Apple Support.
  • Make sure that your Wi-Fi router has the latest version of the firmware. If you're using an AirPort Base Station, learn how. For help updating a non-Apple router, contact the manufacturer. Also, make sure that the router works with your Apple TV.

Learn more

  • Apple TV connects to Internet with either Wi-Fi or Ethernet. When you use an Ethernet cable, Apple TV automatically uses that connection instead of your Wi-Fi network. 
  • Apple TV isn't compatible with captive networks. These networks can include free and pay networks in places like businesses, schools, dorms, apartments, hotels, and stores.
  • Apple TV might be able to join some education or business networks that use a profile. Ask the network's system administrator for more information.
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