Resume interrupted iTunes Store downloads

Learn how to restart a download of music, movies, or TV shows from the iTunes Store if the download gets interrupted.

When you buy music, movies, or TV shows from the iTunes Store, the download might get interrupted. Your download might not finish because:

  • iTunes lost its connection to the Internet.
  • iTunes quit before the download finished.
  • Your iOS device or computer restarted during a download.
  • Your Internet connection was too slow.
  • Another application blocked the download, such as third-party security software or a firewall.

Learn how to resume a download on an iPhone, iPad, or iPod touch or on your Mac or PC.

Restart a download on an iPhone, iPad, or iPod touch

  1. Tap iTunes Store.
  2. On your iPhone or iPod touch, tap More (three dots) at the bottom of the screen. Then tap Downloads.
    On your iPad, tap Downloads.
  3. If prompted, enter your Apple ID and password.
  4. Tap the blue download arrow next to a paused item to resume the download.

If you can't complete the download on your iOS device, download it in iTunes on your Mac or PC. Then sync it to your iOS device.

You can also transfer purchases from your iPhone, iPad, or iPod to a computer.

If you still can't restart your downloads, get more help.

Restart a download on a Mac or PC

  1. Open iTunes.
  2. Mac: From the menu bar at the top of your computer screen, choose Store > Check for Available Downloads.
    Windows: Hold down the Control and B keys on your keyboard to turn on the iTunes menu bar. Choose Store > Check for Available Downloads.
    Learn more about iTunes for Windows menus.
  3. If prompted, enter your Apple ID and password.

If you still can't restart your downloads, get more help.

Get more help

If you still can't restart your downloads, try the steps below:

  1. Restart your iOS device or computer.
  2. Check for updates for your Mac or PC and install any software updates. Also, update any security software you might have, such as anti-virus, anti-malware, or firewall.
  3. If you use Wi-Fi for Internet access, use a different Wi-Fi network when you download. If you connect to a home network, restart your Wi-Fi router. Also, check for and install any firmware updates for your Wi-Fi router.
    Refer to your router manufacturer's website for information on how to update its firmware.
  4. If you're using a Mac or PC, use an Ethernet cable for wired Internet access instead of using Wi-Fi. If the issue persists and you're using iTunes for Windows, learn how to resolve issues between iTunes and security software.

Learn more

Learn how to download past purchases.

Learn how to turn-on Automatic Downloads.

Learn more about iTunes for Windows connectivity tests.

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