Learn how to reset your iPod

Learn how to reset your iPod if it doesn't respond when you press the buttons. Also learn when not to reset your iPod. 

About your music and other content

Resetting your iPod shouldn't affect these: 

  • Your music and other files 
  • Most settings
  • The date and time—unless your iPod lost power and reset when you plugged it into power
  • Your Bookmarks, On-The-Go Playlists, Shuffle, and Backlight timer

When not to reset your iPod

Don't reset your iPod if you plugged it into your computer and you see one of these messages:

  • Connected. Eject before disconnecting.
  • Sync in Progress. Please wait …
  • Do not disconnect.

If you see one of these messages, use iTunes to eject the iPod instead of resetting it.

How to reset your iPod

To reset your iPod, find your model below and follow the steps.

iPod nano (6th or 7th generation)

To reset your iPod nano (7th generation), press and hold both the Sleep/Wake button and the Home button until the screen goes dark. After a few seconds, you'll see the Apple logo and then the Home screen.

To reset your iPod nano (6th generation), press and hold both the Sleep/Wake button and Volume Down button for at least eight seconds or until you see the Apple logo. You might need to repeat this step.

If you still need help, follow these steps:

  1. Plug your iPod into a power adapter and plug the power adapter into an electrical outlet.
    You can also plug your iPod into your computer. Make sure that the computer is on and isn't set to go to sleep.
  2. Try to reset your iPod again.

iPod shuffle

To reset your iPod shuffle, follow these steps: 

  1. If your iPod is plugged into your computer, unplug it.
  2. Move the switch on the iPod shuffle to Off. When it's set to Off, you won't be able to see the green stripe.
  3. Wait for ten seconds.
  4. Move the switch to one of the play positions. You'll be able to see the green stripe.

iPod with a click wheel

Several iPod models have a click wheel, including some iPod nano models. To reset your iPod with a click wheel, follow these steps:

  1. Slide the Hold switch to the locked position and then slide it to unlocked again.
  2. Press and hold the Menu and Center (or Select) buttons together until you see the Apple logo (about six to eight seconds). You might need to repeat this step.

If your iPod won't respond when you press the buttons or won't turn on, it might be paused or the Hold switch might be in the locked position. If so, you'll see a lock symbol on the screen. Slide the Hold switch to the unlocked position, then try again.

If you can't reset your iPod, follow these steps:

  1. Put the iPod on a desk or table and try again. When you press the Center button, make sure not to touch the click wheel. Also, make sure that you press the Menu button near the outside of the click wheel, not near the center.
  2. Plug your iPod into a power adapter and plug the power adapter into an electrical outlet.
    You can also plug your iPod into your computer. Make sure that the computer is on and isn't set to go to sleep.
  3. Try to reset your iPod again.

iPod, iPod (scroll wheel), iPod (touch wheel), and iPod (dock connector)

To reset your iPod, follow these steps:

  1. Slide the Hold switch to the locked position and then back again.
  2. Press and hold the Play/Pause and Menu buttons together until you see the Apple/iPod logo (about six to eight seconds). You might need to repeat this step.

If you still can't reset your iPod, follow these steps:

  1. Plug your iPod into a power adapter and plug the power adapter into an electrical outlet.
    You can also plug your iPod into your computer. Make sure that the computer is on and isn't set to go to sleep.
  2. Try to reset your iPod again.
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