Get help with AirPlay and AirPlay Mirroring on your iPhone, iPad, or iPod touch

If you can't mirror or stream content from your iOS device to your Apple TV or other AirPlay enabled device, learn what to do.

Check for updates and compatibility issues

  • Make sure that you have the latest software on your iOS device and Apple TV.
  • Check for device compatibility: You can AirPlay content only to an Apple TV or AirPlay enabled speaker or receiver. (You can't AirPlay content from your iOS device to another iOS device or to a Mac.)

If you still need help, follow the steps for your issue:

If you don't see AirPlay options in Control Center or a message says, "Looking for Apple TV"

When an AirPlay enabled device is available, you should see AirPlay options in Control Center on your iOS device. For example, open Control Center on your iOS device. Then look for AirPlay Mirroring or swipe to find the Now Playing screen that lists available AirPlay devices:

If you can't find AirPlay options or you see a "Looking for Apple TV" message, follow these steps:

  1. Restart your iOS device and Apple TV (or other AirPlay enabled device).
  2. If your Apple TV uses Ethernet,* check that the cable is plugged into the router that you use for Wi-Fi.
  3. On your iOS device, go to Settings > Wi-Fi and check that you're on the same Wi-Fi network as your Apple TV or other AirPlay enabled device. 
  4. Then check the Wi-Fi network on your Apple TV (or other AirPlay enabled device):
    • For Apple TV (4th generation), go to Settings > Network and check that you're on the same Wi-Fi network as your iOS device. 
    • For Apple TV (2nd or 3rd generation), go to Settings > General > Network. 
  5. On your Apple TV, make sure that AirPlay is turned on in Settings > AirPlay.
  6. If you still need help, contact Apple Support.

* If your Apple TV is in Sleep mode and uses Ethernet, you need to wake your Apple TV with a remote before you can AirPlay content.

If you don't see the device you want to stream to

Open Control Center on your iOS device and swipe horizontally to find the Now Playing screen. You should see a list of devices that you can AirPlay to.

Don't see the AirPlay device that you need? Here's what you should check:

  1. Make sure that you plug in and turn on the AirPlay device that you want to stream to.
  2. If you're streaming to an Apple TV, make sure that AirPlay is turned on in Settings > AirPlay.
  3. If your Apple TV uses Ethernet,* check that the cable is plugged into the router that you use for Wi-Fi.
  4. On your iOS device, go to Settings > Wi-Fi and check that you're on the same Wi-Fi network as your Apple TV or other AirPlay device. 
  5. Check the same thing on your Apple TV (or other AirPlay device):
    • For Apple TV (4th generation), go to Settings > Network. Check that you're on the same Wi-Fi network as your iOS device. 
    • For Apple TV (2nd or 3rd generation), go to Settings > General > Network. Check that you're on the same Wi-Fi network as your iOS device.
  6. If you still need help, contact Apple Support.

* If your Apple TV is in Sleep mode and uses Ethernet, you need to wake your Apple TV with a remote before you can AirPlay content.

If you can't stream iTunes Store or third-party content

  • To stream iTunes Store content and some other types of content, your Apple TV needs an Internet connection. Check your connection and try again.
  • To AirPlay rented content, wait for it to download completely. Sometimes you can't AirPlay rental content until it fully downloads.
  • For the app you're using, check its product page or website to see whether the app supports AirPlay. Without support for AirPlay video playback, an app might not be able to stream video.
  • Get help using AirPlay with iTunes.

     

If you see video but don't hear audio

  1. Make sure that the volume is up (not muted) on both your iOS device and your television or receiver. 
  2. On your iPhone or iPad, check the Ring/Silent switch. If it's set to silent, you'll see an orange line. Toggle the switch to turn on the ringer.
     

 

 

If your content gets interrupted or your network lags

If you have a weak Wi-Fi signal or interference from a nearby device, like a microwave or baby monitor, follow these steps:

  1. Make sure that you use the recommended settings for your Wi-Fi router.
  2. Move or turn off other devices that might cause interference.
  3. If possible, connect your Apple TV directly to your router with an Ethernet cable instead of using Wi-Fi.

Your AirPlay connection might get interrupted when you lock your device, put it to sleep, or switch to a different app. 

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