Get help with AirPlay and AirPlay Mirroring on your iPhone, iPad, or iPod touch

Before you can stream content from your iOS device to your Apple TV, you might need to check a few settings. 

Before you begin

  • Check that you have the latest software on your iOS device and Apple TV.
  • Make sure that you're streaming content from your iOS device to a television connected to an Apple TV, or to an AirPlay enabled speaker or receiver. You can't use AirPlay to stream content from your iOS device to another iOS device or to a Mac.

     

If you don't see AirPlay in Control Center

When an AirPlay-enabled device is available, you'll see AirPlay in Control Center on your iOS device. If you don't see it, try these steps:

  1. Restart your iOS device and Apple TV.
  2. On your iOS device, go to Settings > Wi-Fi and check that you're on the same Wi-Fi network as your Apple TV. 
  3. On your Apple TV (4th generation), go to Settings > Network and check that you're on the same Wi-Fi network as your iOS device. For Apple TV (2nd or 3rd generation), go to Settings > General > Network. If your Apple TV uses an Ethernet connection, check that the cable is plugged in to the router that you're using for Wi-Fi.
  4. On your Apple TV, make sure that AirPlay is turned on in Settings > AirPlay.
  5. If you still need help, contact Apple Support.

If you don't see the device you want to stream to

When you tap AirPlay on your iOS device, you should see a list of devices that you can stream content to. If you don't see the device you're looking for, follow these steps. After each step, try again:

  1. Make sure that the device you want to stream to is plugged in and powered on.
  2. On your Apple TV, make sure that AirPlay is turned on in Settings > AirPlay.
  3. On your iOS device, go to Settings > Wi-Fi and check that you're on the same Wi-Fi network as your Apple TV. 
  4. On your Apple TV (4th generation), go to Settings > Network and check that you're on the same Wi-Fi network as your iOS device. For Apple TV (2nd or 3rd generation), go to Settings > General > Network. If your Apple TV uses an Ethernet connection, check that the cable is plugged in to the router that you're using for Wi-Fi.
  5. If you’re using an iPad, scroll up and down in the device list to see all of the available devices.
  6. If you still need help, contact Apple Support.

If you can't stream iTunes Store or third-party content

  • To stream iTunes Store content, your Apple TV needs an Internet connection. Check your connection and try again.
  • Check the app's product page or website to see if the app supports AirPlay. Without support for AirPlay video playback, an app might not be able to stream video.

     

If you see video but don't hear audio

  1. Make sure that the volume is up (not muted) on your iOS device and your television or receiver. 
  2. If you're using an iPhone or iPad, check the Ring/Silent switch. If it's set to silent, you'll see an orange line. Toggle the switch to turn on the ringer.


 

 

If your content gets interrupted or your network lags

If you have a weak Wi-Fi signal or interference from a nearby device, like a microwave or baby monitor, try these steps:

  1. Make sure that you're using the recommended settings for your Wi-Fi router.
  2. Move or turn off other devices that might cause interference.
  3. If possible, connect your Apple TV directly to your router with an Ethernet cable instead of using Wi-Fi.

Your AirPlay connection might get interrupted when you lock your device, put it to sleep, or switch to a different app. 

Get more help

Get help using AirPlay with iTunes.

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