Get help using Find My iPhone

You can get help using Find My iPhone if you don't see your iOS device or Mac, it says that your device is offline, or you see a device that you don't use anymore.

I don't see my device in Find My iPhone

You might not see your device on or the Find My iPhone app for one of these reasons:

  • iCloud isn't set up on your device. Choose Settings > iCloud and sign in with your Apple ID.
  • Find My iPhone is turned off on your device. Choose Settings > Find My iPhone > turn on Find My iPhone and then tap Allow.
  • You’re signed in to iCloud with a different Apple ID on your iOS device. Sign in to Find My iPhone with your other accounts until you see your device.
  • Your device isn't connected to a network. If you have access to your device, and it appears to have an active Internet connection, turn on and then turn off Airplane mode. If you continue to have issues, turn the device off and back on. Find My Mac can only find your Mac if it's connected to the Internet from a known Wi-Fi network. If your Mac is connected to the Internet by an Ethernet cable, Find My Mac can't find your computer.
  • The date on your device (iPhone, iPad, or iPod Touch) isn't correct. Choose Settings > General > Date & Time to check and set the date.

You can register up to 100 devices with the same Apple ID. If you try to add more than 100 devices to Find My iPhone with your iCloud, the device won't appear in your All Devices list (iOS 7 or later). If you need to add a new device when you already have 100 registered, remove one of the existing devices to make room.

I see my device in Find My iPhone, but it's offline

If you see "Offline," "No location available," or "Location Services Off," your device might be offline for one of these reasons:

  • It's powered off, the battery has run out, or it’s been more than 24 hours since the last location was sent to Apple (if Send Last Location is turned on). When your device is connected to the Internet, you can see the remaining battery in the upper-right corner of the information pane. 
  • Your iPad, iPod Touch, or Mac is asleep and not connected to a known Wi-Fi or data network. Wait a few minutes and try again.
  • You're in a country where we don't offer this feature. This feature might not be available in your country due to technical limitations or local law.

You can still play a sound, send a message, issue a lock request, or start an erase of your iOS device with Find My iPhone. Your device will receive the command after it's turned on and has an Internet connection.

If you contact your wireless service provider to report your device lost or stolen, they might deactivate your SIM card or account. This will turn off your iPhone's service and you won't be able to find, play a sound, send a message, issue a lock request, or start an erase of your iOS device with Find My iPhone. However, we'll help you learn how to protect your data.

Your device's last known location is available for one day. If your device is offline or can't connect to Find My iPhone for more than 24 hours, you won't be able to see the last known location.

The location circle is too large to be useful

The location circle might be large if your iPhone, iPad, iPod touch, or Mac is still determining a more accurate location. Wait a few minutes and refresh the map again. If the location circle is still large, your device might not have access to a Wi-Fi or GPS signal.

I see a device that I don’t own or use anymore

Before selling or giving away your iOS device or Mac, sign out of iCloud and erase all content and settings. When you sign out of iCloud from your device, it will turn off Find My iPhone and remove the device from your list. 

If the device is currently offline, you can remove it. Go to and click   to the right of its name, or from the Find My iPhone app on your iOS device, swipe over the device name and tap Remove.

If your device comes back online and Find My iPhone is on, it will automatically reappear in your device list.

My device is linked to a previous owner's account

If you're asked to give a previous owner's Apple ID and password when you set up your iPhone, iPad, or iPod touch with iOS 7 or later, then the device is still linked to their account with Find My iPhone Activation Lock. Contact the previous owner and ask them to turn off Find My iPhone and remove the device from their account.

I can't turn on Find My Mac

If you can't turn on Find My Mac, try these steps:

  1. Go to iCloud System Preferences. If you see "Administrative authorization required," you aren't an administrative user on your Mac. Log out of your account, log back in with an administrative user account, and then try to turn on Find My Mac.
  2. Check to see if your recovery system is up to date. If you see "Recovery system update required" in the iCloud System Preference, you'll need to update your Mac. From the Apple menu, choose Software Update, and make sure you install the Mac OS X Recovery HD Update for your version of OS X.
  3. Make sure the recovery partition on your Mac isn't damaged. Try to verify and repair the partition with Disk Utility.

Learn more

You can also get help using the Find My iPhone app and learn more about Find My iPhone Activation Lock in iOS 7 or later

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