Get help with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store

Learn how to report a problem with an item purchased within the last 90 days.

To get help, follow these steps:

  1. Go to
  2. Enter the Apple ID and password that you used to buy the item, then choose Sign In.
  3. Choose Report a Problem next to the item that you need help with. 
  4. Choose your problem from the menu. 
  5. Follow the onscreen steps. You might need to send us more information, contact the app developer, or download the item again.  

If you use Family Sharing and need help with a shared item, ask the family member who initiated the purchase to complete these steps.

Learn how to get help with subscriptions and apps that unexpectedly quit, stop responding, or won’t open.

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