If you can’t send or receive email on your Mac

Follow these steps if the Mail app in OS X suddenly doesn't send or receive email.

If your Mac is connected to the Internet, but Mail no longer sends or receives any email messages, the issue could be with the provider of your email service. Or your email account settings could be out of date.

If Mail refers to a problem with the mail server or network

Mail may say that it’s unable to connect because of a problem with the mail server or network. For example, the message may refer to a connection that timed out, or too many simultaneous connections:

 Unable to connect alert

If you're connected to the Internet but the connection timed out, your email provider could be experiencing a service outage. Contact them or check their status webpage to make sure that their mail service is online. Examples of status pages:

If the message refers to the number of simultaneous connections, too many of your devices are checking your email account at the same time. Quit Mail on one or more of your other devices.

If Mail says that your account appears to be offline

Mail may say that your account appears to be offline due to a network problem.

 Online Status alert

If you're connected to the Internet but your account appears to be offline, your email settings may no longer be correct. To view your current settings in Mail, choose Preferences from the Mail menu, click Accounts, then select your email account.

OS X automatically uses the correct account settings for many email providers. You can use Mail Settings Lookup to view those settings, or get the settings directly from your email provider. Then compare them to the settings you see in Mail preferences. 

If Mail keeps asking for your email password

Learn what to do if Mail repeatedly asks for the password of your email account.

If you still can’t send or receive email

Mail Connection Doctor may be able to tell you more about the issue.

Learn more

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