If you need help with your Wi-Fi password

Learn how to tell if a network requires a password. You can also learn what to do if you don’t know or can’t remember your Wi-Fi network password.

How can I tell if a network requires a password?

A password-protected Wi-Fi network has a lock icon   next to its name.

In iOS:

On Mac:

What if I don’t know my Wi-Fi password?

If your cable or Internet provider set up your Wi-Fi router:

  • Look for a label on the side or bottom of the router—it might list the default password.
         Network Name (SSID): XXXXX
         Network Key (Password): XXXXXXXXXX
  • If your provider gave you a setup sheet, look it over for your network information and password.
  • Contact your cable or Internet provider for help recovering or resetting your Wi-Fi password.

If you own your Wi-Fi router:

  • If someone else set up your network, ask that person for help.
  • If you never created a personal password, check the brand of your Wi-Fi router and go to their website to find the default password.
  • To reset the password, either call the router manufacturer or check their website or user guide.

If you’re using a public Wi-Fi network at a library, hotel, business, or other shared space:

What if I know my password, but the network won’t accept it?

In iOS: Tap Settings > Wi-Fi >   > Forget this network. Then try to rejoin.

On your Mac: Go to System Preferences and click Network > Advanced. Highlight your Wi-Fi network by clicking on it. Click the minus icon and then choose Remove. Try to rejoin your Wi-Fi network.


If the network still won’t accept your password, make sure:

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