How can I tell if a network requires a password?
A password-protected Wi‑Fi network has a lock icon next to its name.
What if I don’t know my Wi‑Fi password?
If your cable or Internet provider set up your Wi‑Fi router:
- Look for a label on the side or bottom of the router—it might list the default password.
Network Name (SSID): XXXXX
Network Key (Password): XXXXXXXXXX
- If your provider gave you a setup sheet, look it over for your network information and password.
- Contact your cable or Internet provider for help recovering or resetting your Wi‑Fi password.
If you own your Wi‑Fi router:
- If someone else set up your network, ask that person for help.
- If you never created a personal password, check the brand of your Wi‑Fi router and go to their website to find the default password.
- To reset the password, either call the router manufacturer or check their website or user guide.
If you’re using a public Wi‑Fi network at a library, hotel, business, or other shared space:
- Look for signs or information sheets that list the Wi‑Fi network name and password.
- Some public Wi‑Fi networks might ask you to log in after joining the network.
- Ask a staff member for help.
What if I know my password, but the network won’t accept it?
In iOS: Tap Settings > Wi‑Fi > > Forget this network. Then try to rejoin.
On your Mac: Go to System Preferences and click Network > Advanced. Highlight your Wi‑Fi network by clicking on it. Click the minus icon and then choose Remove. Try to rejoin your Wi‑Fi network.
If the network still won’t accept your password, make sure:
- You’re trying to join your network and not a nearby, similarly named network.
- You’re entering the password correctly. Wi‑Fi passwords are case-sensitive.
- If someone else set up your network, follow steps to confirm that you’re using the correct password.