Compressor 4.1: Opens to a gray window

Compressor may open to a completely gray window.

This article has been archived and is no longer updated by Apple.

To address this issue, remove the Compressor Layouts folder. The next time you open Compressor, it will create a new Layouts folder, and the Compressor window will work as expected.

Follow these steps for OS X Mavericks:

  1. In the Finder, hold down the Option key and then choose Library from the Go menu.
  2. In the Library folder that opens, go to Application Support > Compressor.
  3. Drag the Layouts folder from the Compressor folder to the Trash.
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