Reset the Lockdown folder in iTunes

Can't sync, back up, or restore your iPhone, iPad, or iPod touch? Support personnel or another support article might ask you to reset the Lockdown folder on your Mac or Windows PC.

Don't follow these steps unless support personnel or another support article instructs you to.

OS X

  1. Unplug all iOS devices from your computer.
  2. Quit iTunes.
  3. In Finder, choose Go > Go to Folder.
  4. Type /var/db/lockdown and press Return.
  5. Choose View > as Icons. In the Finder window, you should see one or more files that have alphanumeric file names.
  6. In Finder, choose Edit > Select All.
  7. Choose File > Move to Trash. You might have to enter an administrator password.

Note that with OS X, you delete the files in the Lockdown folder, but not the folder itself.

Windows 8

  1. Unplug all iOS devices from your computer.
  2. Quit iTunes.
  3. Click the magnifying glass.
  4. Type %ProgramData% and press Return.
  5. Double-click the Apple folder.
  6. Right-click the Lockdown folder and choose Delete.
  7. Restart your computer and iOS device. If you don't, you might see error "0xE80003" when you reconnect the device and open iTunes.

Windows Vista or Windows 7

  1. Unplug all iOS devices from your computer.
  2. Quit iTunes.
  3. Choose Start.
  4. Type %ProgramData% in the search bar and press Return.
  5. Double-click the Apple folder.
  6. Right-click the Lockdown folder and choose Delete.
  7. Restart your computer and iOS device. If you don't, you might see error "0xE80003" when you reconnect the device and open iTunes.

Windows XP

  1. Unplug all iOS devices from your computer.
  2. Quit iTunes.
  3. Choose Start > Run.
  4. Type %AllUsersProfile% and click Run.
  5. Double-click the Application Data folder.
  6. Double-click the Apple folder.
  7. Right-click the Lockdown folder and choose Delete.
  8. Restart your computer and iOS device. If you don't, you might see error "0xE80003" when you reconnect the device and open iTunes.

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