iCloud: iCloud Control Panel setup cannot be started

After installing or upgrading to iCloud Control Panel 3.0, iCloud setup cannot complete. 

This article has been archived and is no longer updated by Apple.

You may see one of several messages. Your troubleshooting steps will differ depending upon the message:

“Your setup couldn't start because your username or password is incorrect. Go to the iCloud Control Panel, sign out, and sign back in.”

  1. Click Cancel to close the message.
  2. Click "Sign out" on the iCloud Control Panel. 
  3. Reenter your Apple ID and password, then click Sign in.

“Your setup couldn't be started because the iCloud server stopped responding.”
or “Your setup couldn't be started because the iCloud server couldn't be reached.”

  1. Check the System Status page to make sure there aren't any issues affecting the settings you've chosen in iCloud Control Panel. If you are setting up iCloud for use with Outlook, check that there aren't any issues with Mail, Contacts, Calendars, or Reminders.
  2. Make sure your computer is online. In a browser, attempt to view www.apple.com and iCloud.com. If you can't connect to the Internet, your iCloud contacts, calendars and tasks cannot be added to Outlook. If you're using Windows 8, review the instructions for resolving network problems. If you're using Windows 7, review the instructions for troubleshooting internet connection issues.

“Your setup couldn't be started because of an unexpected error.”

Apple is investigating this issue. This article will be updated as more information becomes available.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information. Other company and product names may be trademarks of their respective owners.

Published Date: