Before you use the following steps, see if your speaker works: In Settings > Sounds, drag the "Ringer And Alerts" slider up or down a few times.
- If you don't hear any sound, your speaker might need service. Contact Apple Support.
- If you do hear sound, use these steps and check the sound after each step:
Check your sound settings
If your device has a Ring/Silent switch, move the switch so that you don't see orange by the switch.
Next, open Settings > Do Not Disturb and check that Do Not Disturb is off.
Check sound with an app
Open an app that has music or sound effects. To test for sound, adjust the volume with your volume buttons or the slider in Control Center.
Plug headphones into your device
If you can hear sound through the headset, remove it and clear dust or debris from the headset port on your device.
Turn off Bluetooth
To make sure that your device isn't connected to a Bluetooth accessory, go to Settings > Bluetooth and turn off Bluetooth.