Get help using iCloud Keychain

Get help with issues you might have using iCloud Keychain.

First, check the System Status page for outages, then see if iCloud Keychain is available in your country.

If you didn't receive the verification code via SMS

  1. Make sure that you have a strong cellular network connection on your phone.
  2. Make sure that your phone number can get SMS messages. To check, ask someone to send you a text message.
  3. Make sure that the correct phone number is associated with your account:
    • On your iPhone, iPad, or iPod touch, tap Settings > iCloud > Keychain > Advanced. (In iOS 7, tap Settings > iCloud > Account > Keychain.) Make sure the phone number under Verification Number is correct. If not, enter another phone number. 
    • On your Mac, choose Apple menu > System Preferences. Click iCloud, then click Options next to Keychain. (In OS X Mavericks or earlier, click iCloud, then click Account Details.) Make sure the phone number under Verification number is correct. If not, enter another phone number.

If you can't access a device that has iCloud Keychain enabled, contact Apple Support and verify your identity to get help setting up iCloud Keychain.

If you don't see your country code during the SMS verification step when you try to set up iCloud Keychain

Check the list of countries that support SMS for iCloud Keychain. If your country isn't listed, you can set up iCloud Keychain without an SMS-capable phone number.

If you can't set up iCloud Keychain on a new device

Make sure your new device is using iOS 7.0.3 or later, or OS X Mavericks v10.9 or later. Then make sure you have a strong cellular network connection.

If you can't sync iCloud Keychain with other devices

Make sure that your device is on a Wi-Fi or cellular network. If the connection appears strong, try these steps:

  1. Turn off iCloud Keychain on all devices.
  2. Turn on iCloud Keychain on the device that has the most up-to-date keychain items.
  3. Turn on iCloud Keychain on your other devices. They will be updated with your new iCloud Keychain.

If you can't view the passwords stored in iCloud Keychain

iOS 7.1.1 or later:

  1. Tap Settings > Safari > Passwords & Autofill > Saved Passwords.
  2. Tap a website to view your password.
  3. Enter your device passcode.

OS X Mavericks v10.9 or later:

  1. Choose Safari > Preferences, then click Passwords.
  2. Select a website to view your password.
  3. Select "Show passwords for selected websites."
  4. Enter your system password.

If Safari isn't asking to save account names and passwords, even though iCloud Keychain is on

iOS 7.1.1 or later:

  1. Tap Settings > Safari > Passwords & AutoFill.
  2. Turn on Names and Passwords.
  3. Press the Home button and open Safari. If Safari is black or dark instead of white or gray, turn off Private Browsing. Safari doesn't save account names and passwords when Private Browsing is on.

OS X Mavericks v10.9 or later:

  1. Choose Safari > Preferences, then click AutoFill.
  2. Select User names and passwords.
  3. See if Private Browsing is turned on in Yosemite or Mavericks. Safari doesn't save account names and passwords when Private Browsing is on.

If Safari isn't automatically filling in account names and passwords on some websites

iOS 7.1.1 or later:

  1. Tap Settings > Safari > Passwords & AutoFill and make sure that Names and Passwords is on.
  2. Press the Home button and open Safari. If Safari is black or dark instead of white or gray, turn off Private Browsing. Safari doesn't save account names and passwords when Private Browsing is on. 

OS X Mavericks v10.9 or later:

  1. Choose Safari > Preferences, then click Passwords.
  2. Select AutoFill user names and password.
  3. See if Private Browsing is turned on in Yosemite or Mavericks. Safari doesn't save account names and passwords when Private Browsing is on.

If Safari won't save the password on one of the websites that you're using

Safari won't save or autofill account names and passwords on some websites that request that passwords not be saved.

If Safari isn't asking to save credit cards, even though iCloud Keychain is on

iOS 7.0.3 or later:

  1. Tap Settings > Safari > Passwords & AutoFill, then turn on Credit Cards.
  2. Press the Home button and open Safari. If Safari is black or dark instead of white or gray, turn off Private Browsing. Safari doesn't save account names and passwords when Private Browsing is on. 

OS X Mavericks v10.9 or later:

  1. Choose Safari > Preferences, then click AutoFill.
  2. Select Credit cards.
  3. See if you're using Private Browsing in Yosemite or Mavericks. Safari doesn't save account names and passwords when Private Browsing is on.

If you saved credit cards in iCloud Keychain, but none of the numbers fill in automatically in Safari

Select the credit card field to see the option to automatically fill in credit card numbers.

  • iOS 7 or later: When you tap a credit card field in Safari, you'll see the option AutoFill Credit Card above the keyboard.
  • OS X Mavericks v10.9 or later: When you click a credit card field in Safari, you'll be asked to choose the credit card that you want to use from your iCloud Keychain.

You must manually enter your card's security code. iCloud Keychain doesn't store credit card security codes.

If you forgot your iCloud Security Code

If you forgot your iCloud Security Code, you can reset it if you can access one of your devices that has iCloud Keychain enabled.

iOS:

  1. In iOS 8, tap Settings > iCloud > Keychain > Advanced. In iOS 7, tap Settings > iCloud > Account.
  2. Tap Change Security Code.
  3. Enter your Apple ID password when asked.
  4. Enter a new iCloud Security Code.

OS X Mavericks v10.9 or later:

  1. In OS X Yosemite, choose Apple menu > System Preferences. Click iCloud, then click Options. (In OS X Mavericks, click iCloud, then click Account Details.)
  2. Click Change Security Code to set a new iCloud Security Code.

If you can't access a device that has iCloud Keychain enabled, you can complete setup by resetting iCloud Keychain on the device:

iOS:

  1. In iOS 8, tap Settings > iCloud > Keychain > Advanced. In iOS 7, tap Settings > iCloud > Keychain.
  2. Tap Approve with Security Code.
  3. When asked to enter your iCloud Security Code, tap Forgot Code.
  4. Tap Reset iCloud Keychain to replace your iCloud Keychain in the cloud with the iCloud Keychain items on your device.
  5. Tap Reset to confirm. You'll be asked to create a new iCloud Security Code.

OS X Mavericks v10.9 or later:

  1. Choose Apple menu > System Preferences. Click iCloud, then select Keychain.
  2. When asked to enter your iCloud Security Code, click Forgot Code.
  3. Click Reset Keychain to replace your iCloud Keychain in the cloud with the iCloud Keychain items on your Mac.
  4. Click Reset to confirm. You'll be asked to create a new iCloud Security Code.

If you see an alert that your iCloud Security Code was entered incorrectly too many times

Get help creating a new iCloud Security Code, or resetting your iCloud Keychain.

If you don't see your iCloud Keychain items after restoring your iOS device from an iCloud Backup

iCloud Keychain items aren't part of iCloud Backup. To get iCloud Keychain items, tap Settings > iCloud and turn iCloud Keychain on.

If you don't have your iCloud Keychain items anymore

If you turned off iCloud Keychain on all your devices, your iCloud Keychain is removed from the cloud. If you chose to delete the keychain items from your devices when you turned off iCloud Keychain, your iCloud Keychain is also removed from those devices.

You'll need to set up iCloud Keychain and add items again. Apple can't recover your iCloud Keychain if you turn off iCloud Keychain on all your devices and choose to delete your iCloud Keychain locally on all your devices.

On OS X, if you used Keychain Access to reset your OS X Keychain, OS X will delete your iCloud Keychain items. Try choosing Keychain Access > Keychain First Aid to verify and repair keychain settings and permissions. If that doesn't help, set up iCloud Keychain again. If you need to reset your OS X Keychain again, temporarily disable iCloud Keychain in iCloud Preferences before resetting your OS X Keychain.

If you're asked to validate iCloud Keychain, but didn't set it up on your phone

If you get a message with your validation code for iCloud Keychain, but you didn't set it up on your device, contact Apple Support for help.

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