Get help with iCloud Keychain

If you need help with iCloud Keychain, learn what to do.

Check the System Status page for outages. Then, make sure that iCloud Keychain is available in your country or region. Still need help? To learn what to do next, select your issue from the list:

 

If you didn't receive the verification code through SMS

  1. Make sure that you have a strong cellular network connection on your phone.
  2. Make sure that your phone number can get SMS messages. To check, ask someone to send you a text message.
  3. Check that the correct phone number is associated with your account. Here's how:
    • iPhone, iPad, or iPod touch: If you have iOS 10.3 or later, tap Settings > [your name] > iCloud > Keychain > Advanced and check that the phone number under Verification Number is correct. For iOS 10.2 or earlier, tap Settings > iCloud > Keychain > Advanced and check that the phone number under Verification Number is correct.
    • Mac: Choose Apple menu > System Preferences. Click iCloud, then click Options next to Keychain. (In OS X Mavericks or earlier, click iCloud, then click Account Details.) Make sure that the phone number under Verification number is correct.

Can't access a device that has iCloud Keychain enabled? Contact Apple Support and verify your identity to get help with setup of iCloud Keychain.

If you don't see your country code during the SMS verification step when you try to set up iCloud Keychain

Check the list of countries and regions that support SMS for iCloud Keychain. Then follow the steps to set up iCloud Keychain without an SMS-capable phone number.

If you can't set up iCloud Keychain on a new device

Make sure that your new device has the latest version of iOS and the latest version of macOS. Then make sure that you have a strong cellular network connection.

If you can't sync iCloud Keychain with other devices

Make sure that your device is on a Wi-Fi or cellular network. If the connection appears strong, try these steps:

  1. Turn off iCloud Keychain on all devices.
  2. Turn on iCloud Keychain on the device that has the most up-to-date keychain items.
  3. Turn on iCloud Keychain on your other devices. They will be updated with your new iCloud Keychain.

If you can't view the passwords stored in iCloud Keychain

On your iPhone, iPad, or iPod touch with iOS 9 or later:

  1. Tap Settings > Safari > Passwords.
  2. Use Touch ID or enter your device passcode.
  3. Tap a website to view your password.

On your Mac with OS X Mavericks 10.9 or later:

  1. Choose Safari > Preferences, then click Passwords.
  2. Select a website to view your password.
  3. Select Show passwords for selected websites at the bottom of the window.
  4. Enter your Mac password.

If iCloud Keychain is on, but Safari won't save or autofill account or credit-card information

If Safari won't autofill your account names, passwords, or credit cards, or won't ask to save them to begin with, check the AutoFill and Private Browsing settings on your device:

On iPhone, iPad, or iPod touch with iOS 9 or later:

  1. Tap Settings > Safari > AutoFill.
  2. For account names and passwords, check that Names and Passwords is on. For credit-card information,* check that Credit Cards is turned on.
  3. Press the Home button and open Safari. If the navigation bar in Safari is black or dark instead of white or light gray, turn off Private Browsing. Safari doesn't save account names and passwords when Private Browsing is on.

 

On Mac with OS X Mavericks 10.9 or later:

  1. Choose Safari > Preferences, then click AutoFill.
  2. For account names and passwords, check that you selected "User names and passwords." For credit-card information,* check that you selected "Credit cards."
  3. See if Private Browsing is turned on in Yosemite or Mavericks. Safari doesn't save account names and passwords when Private Browsing is on.

 

Still need help to autofill your credit-card information?

  • On your iPhone, iPad, or iPod touch, when you tap a credit-card field in Safari, tap the "AutoFill Credit Card" option above the keyboard.
  • On your Mac, click a credit-card field in Safari to see the message that asks you to choose which credit card to use from your iCloud Keychain.

* You must always enter your card's security code manually, since iCloud Keychain doesn't store credit-card security codes.

If Safari won't save the password for one of the websites that you're using

Safari won't save or autofill account names and passwords on some websites that request that passwords not be saved.

If you forgot your iCloud Security Code

Based on if you can access one of your devices that has iCloud Keychain enabled, follow the steps below.

If you can access one of your devices that has iCloud Keychain enabled

On your device that has iCloud Keychain enabled, you can reset the Security Code for iCloud Keychain.

On iPhone, iPad, or iPod touch with iOS 8 or later:

  1. If you have iOS 10.3 or later, tap Settings > [your name] > iCloud > Keychain > Advanced. For iOS 10.2 or earlier, tap Settings > iCloud > Keychain > Advanced. 
  2. Tap Change Security Code.
  3. Enter your Apple ID password when asked.
  4. Enter a new iCloud Security Code.

 

On Mac:

  1. Choose Apple menu > System Preferences. Click iCloud, then click Options. (In OS X Mavericks or earlier, click iCloud, then click Account Details.)
  2. Click Change Security Code to set a new iCloud Security Code.

 

If you can't access one of your devices that has iCloud Keychain enabled

Without access to one of your devices that has iCloud Keychain enabled, the Security Code can't be reset. Instead, you can reset iCloud Keychain and create a new Security Code.

On iPhone, iPad, or iPod touch with iOS 8 or later:

  1. If you have iOS 10.3 or later, tap Settings > [your name] > iCloud > Keychain > Advanced.  For iOS 10.2 or earlier, tap Settings > iCloud > Keychain > Advanced.
  2. Tap Approve with Security Code.
  3. When asked to enter your iCloud Security Code, tap Forgot Code.
  4. Tap Reset iCloud Keychain to replace your iCloud Keychain in the cloud with the iCloud Keychain items on your device.
  5. Tap Reset to confirm. You'll be asked to create a new iCloud Security Code.

On Mac:

  1. Choose Apple menu > System Preferences. Click iCloud, then select Keychain.
  2. When asked to enter your iCloud Security Code, click Forgot Code.
  3. Click Reset Keychain to replace your iCloud Keychain in the cloud with the iCloud Keychain items on your Mac.
  4. Click Reset to confirm. You'll be asked to create a new iCloud Security Code.

If you see an alert that your iCloud Security Code was entered incorrectly too many times

Learn how to create a new iCloud Security Code, or reset your iCloud Keychain.

If you don't see your iCloud Keychain items

There are several possible reasons for why you can't find your iCloud Keychain information:

  • Did you restore from an iCloud backup and then notice missing iCloud Keychain items? iCloud Keychain items aren't part of iCloud Backup because they already live in the cloud. To find your iCloud Keychain items in iOS 10.3 or later, tap Settings > [your name] > iCloud > Keychain and turn on iCloud Keychain. For iOS 10.2 or earlier, tap Settings > iCloud > Keychain and turn on iCloud Keychain.
  • Did you turn off iCloud Keychain on all your devices? If so, your iCloud Keychain is removed from the cloud. If you chose to delete the keychain items from your devices when you turned off iCloud Keychain, your iCloud Keychain is also removed from those devices. You need to set up iCloud Keychain and add items again. (If you turn off iCloud Keychain on all your devices and choose to delete your iCloud Keychain locally on all your devices, Apple can't recover your iCloud Keychain.)
  • On your Mac, did you use Keychain Access to reset your Keychain? If so, macOS will delete your iCloud Keychain items. Try choosing Keychain Access > Keychain First Aid to verify and repair keychain settings and permissions. If that doesn't help, set up iCloud Keychain again. If you need to reset your Mac Keychain again, temporarily disable iCloud Keychain in iCloud Preferences before resetting your macOS Keychain.

If you're asked to validate iCloud Keychain, but didn't set it up on your phone

If you get a message with your validation code for iCloud Keychain, but you didn't set it up on your device, contact Apple Support for help.

Published Date: