Get help with your Apple Remote

When your Apple TV doesn't respond or responds only sometimes to your Apple Remote (aluminum or white), find out what to do. 

Apple Remote (aluminum or white)

Use this article for help with your Apple Remote (aluminum or white), not a Siri Remote or Apple TV Remote.

Make sure that nothing blocks the front of your Apple TV

Remove anything that blocks the path between your Apple Remote and the front of your Apple TV, which is where the IR sensor is. For example, if a blanket covers or sits in front of the LED on your Apple TV, your Apple Remote won't have a clear signal.

Watch how the light on your Apple TV responds

When you click a button on your Apple Remote, a light on the front of your Apple TV usually flashes. Get help based on the pattern of the flashing light, or if your Apple TV doesn't flash at all.

If the light flashes three times in quick succession

Three quick flashes mean that your Apple TV is paired with a different remote. Follow these steps to unpair the other remote, then pair your desired remote:

  1. Use any Apple Remote and hold down Menu and Left for six seconds. Then you should see Broken link icon  above a remote icon on your TV.
  2. With the Apple Remote that you want to pair, hold Menu and Right for six seconds. Then you should see a chainlink icon above a remote icon on your TV.

If the light flashes when you press buttons on your Apple Remote but nothing happens on your TV

  1. Hold the Menu and Down buttons on the Apple Remote to restart your Apple TV.
  2. If you still need help after the restart, unplug your Apple TV from the power outlet. Wait at least six seconds, then plug it back in.

If the light doesn't flash each time or at all when you press buttons on your Apple Remote

If the light on your Apple TV doesn't flash and you see an icon of an exclamation point on your TV screen, replace the battery in your Apple Remote.

Get more help

Learn what to do about issues with the Remote app on your iOS device.

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