Get help with your Apple Remote

When your Apple TV (2nd or 3rd generation) doesn't respond or responds only sometimes to your Apple Remote (aluminum or white), find out what to do. 

To learn what to do, choose your remote below. After each step, see if you still need help.

Make sure that nothing blocks the front of your Apple TV

Remove anything that blocks the path between your Apple Remote and the front of your Apple TV, which is where the IR sensor is. For example, if your receiver is in front of the LED on your Apple TV, your Apple Remote won't have a clear line of sight.

Unpair your remote

Your Apple TV might be paired with another remote, instead of the one that you want to use. Hold down Menu and Left for six seconds. You might see  above a remote icon on your TV. This should unpair any remotes that were previously paired, so that you can use your remote.

Restart your Apple TV

Unplug your Apple TV from the power outlet. Wait at least six seconds, then plug it back in.

Check the battery on your remote

You might need to replace the battery in your Apple Remote.

Get more help

Learn what to do about issues with the Remote app on your iOS device.

*Apple TV (4th generation) ships with the same remote everywhere. In countries and regions that support Siri, the remote is called Siri Remote. Elsewhere, it’s called Apple TV Remote. Siri works on either remote as long as your Apple TV (4th generation) is set up with a language and country that supports Siri.

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