Things you can check
- Make sure that you correctly restored your iOS device from your iCloud backup. (When you sign in to iCloud, it's not the same as when you restore from an iCloud backup.) Learn how to restore from an iCloud backup or get help with the restore process.
- Make sure that an iCloud backup includes the kind of information that you're missing.
- Make sure that you enter your Apple ID password when an app asks during the restore process. Some apps, like iTunes, need your password before they can restore.
Want to learn more? The next sections can tell you more about what's included in your backup.
About your music, movies, and TV shows
Since your purchased content from iTunes, the App Store, and iBooks lives in the cloud, your iCloud backup includes only information about that content, not the content itself. After you restore from an iCloud backup, your purchased content automatically downloads again from the iTunes Store, App Store, or iBook Store. Availability of iTunes redownloads varies by country or region. Previous purchases might be unavailable when they've been refunded or aren't available in the store anymore. Some previously purchased movies might not be available for iTunes redownloads.
If you use iTunes Match (where available), you can use it to download previously matched or uploaded songs, albums, or playlists to your device. To recover content that wasn't purchased from the iTunes Store or isn't available through iTunes Match, sync your device using iTunes on a computer that has your content.
To recover content purchased from iTunes with a different Apple ID, sign in with the Apple ID associated with that purchase.
About your photos
In iOS 8.1 or later with iCloud Photo Library turned on, since your photos and videos automatically upload to iCloud, they aren’t included in your nightly iCloud backup. After you restore your device from an iCloud backup, stay connected to Wi-Fi so that your photos and videos can begin to download. (In iOS 10.3 or later, to turn on iCloud Photo Library, go to Settings > [your name] >iCloud > Photos. For iOS 10.2 or earlier, go to Settings > iCloud > Photos.)
If you have iOS 8.1 or later and haven’t turned on iCloud Photo Library (or if you have iOS 7), iCloud backup includes photos and videos in your Photo Library or Camera Roll. They’ll download to your iOS device when you restore.
About iCloud Drive
If you restored your device and can't find your iWork documents, go to iCloud.com and check in the iCloud Drive app.
About your Calendar and Contact data
When Calendar and Contact information restores from an iCloud backup, your settings and old data restore first. Then, iCloud pushes your updated Calendar and Contact data to your device, overwriting the old data. This update happens automatically and usually occurs before you notice the old data.
About your Mail and Notes data
- Since Mail data already lives in the cloud, iCloud Backup doesn't include Mail data. Your iCloud backup does include the settings for your iCloud email account and any other email accounts on your device. After you restore from your iCloud backup, iCloud and your other email providers replace your available email messages. So you can pick up where you left off.
- If you set up your device to store Notes in iCloud, iCloud sends those notes to your device after the restore process finishes. To find storage options for Notes in iOS 10.3 or later, tap Settings > [your name] > iCloud. For earlier versions of iOS, tap Settings > iCloud.
- Notes data stored by a third-party service (like Microsoft Exchange) isn't backed up to iCloud. Contact the provider of that service for information about how to retrieve your data.
About your app information and settings
If the app provider still offers the app when you restore your device, iCloud downloads your apps from the App Store and restores the apps. Data for some third-party apps might need to be downloaded again from the app provider.