Get help with your iPod nano (7th generation)

If you need help with the power, display, battery, or connectivity on your iPod nano (7th generation), learn what to do.

Try these steps first

  • Reset your iPod. Press and hold the Sleep/Wake button and Home buttons until you see the Apple logo.
  • If you can't see your iPod in iTunes when it's connected to your computer, try another USB port.
  • Restart the computer that you use with your iPod.
  • Make sure you have the latest version of iTunes.
  • Restore your iPod to factory settings.

If you still need help, try the steps for your issue below.

If your iPod won't turn on or the screen is dark

If your iPod won't turn or the screen looks dark, try these steps:

  • Connect your iPod to power for at least ten minutes, so your iPod has enough battery charge to turn on.
  • If your iPod doesn't turn on, try to reset it while it's connected to power. Press and hold the Sleep/Wake and Home buttons until you see the Apple logo. 
  • If you see the Apple logo on the display, connect your iPod to your computer and make sure that it appears in iTunes and can play music.

If you don't see the Apple logo and your iPod still won't turn on, your iPod might need service. Contact Apple Support.

If the battery life seems short

If the battery charge on your iPod seems shorter than expected, try these things: 

  • Make sure that your iPod has the latest software.
  • Use the Lightning cable that came with your iPod to charge it and make sure it stays connected to your computer until it's fully charged.
  • Make sure that your computer is on and awake while your iPod is charging.
  • Adjust the display brightness. Go to Settings > General > Brightness and drag the slider to the left to lower the screen brightness.
  • Turn off Equalizer (EQ) if you don't use it. Go to Settings > Music > EQ and select Off from the list. If you added EQ to certain songs in iTunes, you need to set EQ to Flat from iTunes because your iPod uses the same settings that you use in iTunes.

Learn how to maximize the battery life and lifepan.

If your iPod screen is unresponsive or shows the Apple logo

If you need help with the display on your iPod, learn what to do:

  • Reset your iPod. Press and hold the Sleep/Wake and Home buttons until you see the Apple logo. If you see the Apple logo, connect your iPod to your computer and make sure that it shows up in iTunes.
  • If you don't see the Apple logo or your iPod in iTunes, try to connect it to iTunes and restore.
  • Clean the screen with a microfiber polishing cloth.
  • Don't wear gloves while using the touchscreen and make sure that your hands are dry.
  • If you have a protective cover on the touchscreen, try to remove it.

If your computer doesn't recognize your iPod

If your computer doesn't recognize your iPod or you have issues with synching, try these steps:

  • Make sure that you have the latest version of iTunes on your computer.
  • Connect your iPod to your computer with a different USB port. Your computer needs a USB 2.0 or USB 3.0 to connect with an iPod nano.
  • If your iPod is connected to a USB hub, try to connect it directly to the USB port in your computer. Also, make sure that your computer is connected to power.
  • Disconnect your iPod from the Lightning cable, then reconnect it. 
  • Restart your computer.

If your computer still doesn't recognize your iPod, try these steps:

  • Reset your iPod. Press and hold the Sleep/Wake and Home buttons until you see the Apple logo.
  • Restore the software on your iPod.

If you can't hear sound when wearing EarPods

If you can't hear sound from your iPod when you're wearing Earpods, try these steps:

  • Make sure that your EarPods are plugged into your iPod correctly.
  • Check and adjust the volume on your iPod.
  • Try another song or audio file.
  • If possible, try another headset.
  • Reset your iPod. Press and hold the Sleep/Wake and Home buttons until you see the Apple logo.

Get help

 

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