iPod nano (7th generation): Hardware troubleshooting

If you have an issue with your iPod nano (7th generation), follow these steps.

The Five Rs: Reset, Retry, Restart, Reinstall, Restore

Remember these five basic suggestions if you have an issue with iPod nano. Try these steps one at a time until the issue is resolved. If one of the following doesn't help, read on for solutions to specific issues.


Follow these steps if your iPod a power-related issue.

Will not turn on or screen remains dark
  • Connect iPod to power for at least ten minutes to ensure that the battery has enough charge to allow iPod to turn on.
  • If iPod does not turn on after ten minutes, try resetting it while it is still connected to power. Reset the iPod by holding down the Sleep/Wake button and the Home button for at least six seconds or until you see the Apple logo appear.
  • If the Apple logo appears on the display, connect iPod to a computer and verify that it appears in iTunes and can play music. If iPod appears in iTunes and can play music, no further troubleshooting is needed.
  • If the screen remains dark and will not turn on, then your iPod may need service.
Battery life appears short

  • Ensure that the latest software is installed on the iPod.
  • When charging, use the cable that came with iPod nano (7th generation) and leave the device connected until it is fully charged.
    Note: If you are charging using your computer, don't connect iPod nano (7th generation) to your keyboard. Also, the computer must be turned on and not in sleep or standby mode. If iPod nano (7th generation) is connected to a computer that's not turned on or is in sleep or standby mode, the iPod nano (7th generation) battery may drain.
  • When you are done using the iPod nano, verify that:
    • The Radio application is off (tap the  button)
    • Music is paused (tap the  button in the iPod application or disconnect the earphones)
    • There is no active Pedometer session (tap the Stop button in the Fitness application)
  • Dimming the screen is another way to extend battery life on iPod nano. Go to Settings > General > Brightness and restore the brightness to the default, or drag the slider to the left to lower the default screen brightness.
  • Playing tracks with EQ requires your iPod processor to consume more energy than playing tracks without EQ, because the EQ information is not encoded in the song. To prolong battery life, turn EQ off if you don't use it. Go to Settings > Music > EQ and select Off from the list. Note, however, that if you've added EQ to tracks in iTunes, you'll need to set EQ to Flat to have the effect of Off, because iPod keeps your iTunes settings intact.
  • Try restoring iPod nano (7th generation) by connecting it to iTunes and clicking Restore.
  • Test the battery life.


  • Digital music playback uses battery power efficiently, allowing iPod nano to play music for up to thirty hours. Other features, such as FM radio, consume more power.
  • You cannot charge iPod nano (7th generation) with a FireWire power adapter or FireWire-based car charger.


Follow these steps if your iPod doesn't respond to your input or has a display-related issue.

Screen is unresponsive and displays Apple logo or white screen
  • Reset iPod by holding down the Sleep/Wake button and Home button until you see the Apple logo appear. If the Apple logo appears on the display, connect iPod to a computer and verify that it appears in iTunes.
  • If the Apple logo does not appear, or if the iPod is not seen in iTunes, connect it to iTunes and try to restore.
Touch screen does not accept input
  • Clean the screen with a microfiber polishing cloth.
  • Do not wear gloves while using the touchscreen. Do not use the touchscreen with wet hands or immediately after applying hand lotion. Moisture affects touchscreen behavior in the same manner as it affects a trackpad.
  • If you have a protective plastic sheet or film on the touchscreen, try removing it, because it may be preventing the touchscreen from working properly.
  • The current application may be unresponsive; try resetting iPod by pressing and holding the Sleep/Wake button and the Home buttons simultaneously for a least six seconds, until the Apple logo appears.
  • Sync with iTunes and restore the iPod.


Follow these steps if your computer doesn't recognize your iPod or you have issues with syncing your iPod.

iPod not recognized by iTunes or computer

Make sure you have installed the latest iTunes software from www.itunes.com/downloads. Try connecting to a different USB port on your computer. Your computer needs a USB 2.0 port or a USB 3.0 port to connect iPod nano. If you have a Windows PC that doesn't have a USB 2.0 port, in some cases you can purchase and install a USB 2.0 card.

  • If iPod nano is connected to a USB hub, try connecting iPod nano directly to your computer's USB port.
  • iPod nano might need to be reset. Reset iPod by holding down the Sleep/Wake button and Home button until you see the Apple logo appear.
  • If you're connecting iPod nano to a portable computer using the Lightning Cable, connect the computer to a power outlet before connecting iPod nano.
  • Check the cable connections. Disconnect the cable at both ends and make sure no foreign objects are in the USB ports. Then reconnect the cable.
  • Try reinserting the Lightning connector into the iPod. The Lightning connector can be inserted either way.
  • Try restarting your computer.

If none of these steps resolves the issue, you might need to restore the iPod nano software.

Also see these articles for further assistance:


Follow these steps if there's no sound coming from your headphones.*

  • Verify that the headset is plugged in to the iPod .
  • Check the volume setting.
  • Try adjusting the volume by pressing the volume buttons.
  • Try another song or audio file.
  • Try another headset.
  • Reset iPod by holding down the Sleep/Wake button and Home buttons until you see the Apple logo appear.

Issue not resolved

If the issue is still not resolved, please read this information on servicing your iPod.


* Avoiding hearing damage

Permanent hearing loss may occur if the receiver, earbuds, headphones or earpieces are used at high volume. Set the volume to a safe level. You can adapt over time to a higher volume of sound that may sound normal but can be damaging to your hearing. If you experience ringing in your ears or muffled speech, stop listening and have your hearing checked. The louder the volume, the less time is required before your hearing could be affected. Hearing experts suggest that to protect your hearing:

  • Limit the amount of time you use the receiver, earbuds, headphones, or earpieces at high volume.
  • Avoid turning up the volume to block out noisy surroundings.
  • Turn the volume down if you can't hear people speaking near you.

For information about how to set a maximum volume limit on iPod nano, see the iPod nano (7th generation) User Guide.

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