OS X Mountain Lion: Computer returns to the login window

After upgrading to OS X Mountain Lion, your Mac may keep returning to the login window after you have logged in. 

This article has been archived and is no longer updated by Apple.

You may have an incompatible startup item in your user account. You may need to start the computer in Safe Mode and disable login items by using the following steps:

  1. Shut down your computer.
  2. Wait 30 seconds
  3. Hold down the Shift key after pressing the power button.
  4. When you see the gray Apple logo and progress indicator (looks like a spinning gear), release the Shift key.
  5. If you are prompted to log in, type your password, then hold the Shift key again when you click Log in.
  6. Choose Apple () menu > System Preferences.
  7. Click Users & Groups.
  8. Click your account name, then click Login Items.
  9. Look for any application that has a prohibitory sign (a gray circle with a slash) over its icon. This indicates an incompatible item.
  10. Select the incompatible login item, then click the Delete (-) button.
  11. Restart your Mac.

Learn more

If you receive an alert about any software being moved to a folder called "Incompatible Software" after upgrading to OS X Mountain Lion, please check with the software vendor to see if they have released a Mountain Lion-compatible version.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information. Other company and product names may be trademarks of their respective owners.

Last Modified: