Turn on icons and status columns
Turn on the iCloud Download and iCloud Status columns to see icons and statuses using these steps:
- Open iTunes.
- If you're not on the My Music tab, select
Music from the upper-left corner of iTunes, then click My Music. - In the left sidebar, click Songs.
- In the main iTunes window, right-click or Control-click in the top row and make sure that there's a checkmark next to iCloud Download and iCloud Status. If there isn't, select iCloud Download or iCloud Status to turn the columns on.
- The iCloud Download and iCloud Status columns appear.
iCloud Download icons
If you have the iCloud Download column turned on in iTunes, you might see these icons.
Available for download
This icon appears when a song is available in iCloud Music Library but hasn't been saved to your computer.
Duplicate
This icon appears when a duplicate version of this song exists in your iTunes library on your computer. This icon will appear next to duplicates that weren't uploaded to iCloud Music Library.
Waiting
This icon appears when a song is in the process of being matched and hasn't been processed. Try updating iCloud Music Library (File > Library > Update iCloud Music Library) to resolve this.
Not Uploaded
This icon appears when a song is added to iCloud Music Library from an iPhone, iPad, or iPod touch, but can't be matched and isn't uploaded from a Mac or PC. To upload the song, turn on iCloud Music Library on the computer on which the full audio file is stored.
Removed
This icon appears when you remove a song from iCloud Music Library on a different computer. Songs that you delete from iCloud Music Library are immediately deleted from associated iOS devices, but stay on other associated computers until you manually delete them.
Ineligible
This icon appears next items that can't be added to iCloud Music Library. A song might be ineligible if it wasn't purchased from the iTunes Store or was purchased using a different Apple ID, or if the song file is larger than 200 MB, is longer than two hours, or was encoded at 96 Kbps or less.
Error
This icon might appear if the song file is corrupt or if there was an error uploading the song. Try updating iCloud Music Library (File > Library > Update iCloud Music Library) to resolve this. If updating doesn't resolve the issue, try importing a new copy of the song into your iTunes library.
Other iCloud icons
The icons below appear in the upper-right corner of iTunes, under the Search field, instead of in the iCloud Download column.
Connecting
This icon appears when you first turn on iCloud Music Library or when you Update iTunes Library (File > Library > Update iTunes Library). It means that iTunes is connecting or sending updates to iCloud Music Library.
No longer available
This icon means that an item is no longer available from the Apple Music catalog.
Disconnected
This icon means that your iCloud Music Library is inaccessible. There might be a connection issue between iTunes and the iTunes Store, or you might have too many items saved to iCloud Music Library*. You also might notice that your songs appear in light gray text.
*You can have up to 100,000 songs in your music library. Songs you purchased from the iTunes Store don't count against this limit.
iCloud Status
The statuses in the iCloud Status column can help you figure out if a song was purchased from the iTunes Store, added from Apple Music, matched with iTunes Match, uploaded, or something else.
- Apple Music: You added this song from Apple Music or it was matched to an Apple Music song.
- Matched: This song was matched with iTunes Match.
- Purchased: You bought this song from the iTunes Store.
- Uploaded: You uploaded this song to iCloud Music Library from a CD or other source.
- Not Uploaded: You added this song to iCloud Music Library from an iPhone, iPad, or iPod touch, but the computer you’re currently using doesn’t have the song file on it to upload.
- Ineligible: Your computer isn't authorized to play this song or the file type can't be added to iCloud Music Library. A song might be ineligible if it wasn't purchased from the iTunes Store or was purchased using a different Apple ID, or if the song file is larger than 200 MB, is longer than two hours, or was encoded at 96 Kbps or less.
- Waiting: This song is in the process of being matched and hasn't been processed or is waiting to be uploaded to iCloud Music Library.
- Removed: This song is stored on your computer, but has been deleted from iCloud Music Library.
If a song that you bought with your Apple ID contains DRM, and the song is no longer available in the iTunes Store, the song uploads to iCloud Music Library in protected DRM format. You can download the song in the same protected DRM format, but you need to authorize your computer before you can play it.
A song containing DRM that was purchased with a different Apple ID and couldn't be matched won't upload to iCloud Music Library.
If your songs appear in light gray text
Your songs might appear in iTunes in light gray text for a variety of reasons. Those reasons include:
- You're not connected to iCloud Music Library. If you see a Disconnected icon in the upper-right corner of iTunes, you're not connected to iCloud Music Library. Click the icon to reconnect.
- The song isn't in Apple Music or isn't available in your current country. These songs also appear in gray if you search for them in Apple Music.
- Restrictions are turned on for explicit tracks. Learn more about Restrictions.
- An artist or content provider made changes or edits to an album. You might need to remove the album from your library and add it back from the Apple Music catalog.
Learn more
- Learn how to resolve issues with iTunes Match.
- Learn how to delete songs from your iCloud Music Library.