Update your web browser
Make sure your web browser is up to date and meets the iCloud system requirements.
Clear your cache
If you see out of date or distorted content on iCloud.com, you might need to clear your computer's cache. Caching is a feature automatically built into your computer that makes frequent visits to the same website or webpage faster.
If a website or webpage has been updated since your last visit, your browser sees the update and then loads the new content instead of the old cached content. In some cases, this doesn't work as expected and your browser displays the old information instead.
You can clear your Safari cache when you follow these steps:
- Close any open Safari windows.
- Choose Safari > Preferences > Advanced.
- Select Show Develop menu in menu bar.
- Close the Advanced window.
- From the Safari menu bar, choose Develop > Empty Caches.
If you don’t use Safari, click on your browser below to find steps to clear your cache.
If you still need help, try another web browser. For example, if you normally use Firefox, try Safari. If you're using a web browser that you don't see in the iCloud system requirements, try a supported web browser.