Get help accessing

If you go to and the page isn't loading or you see old information, you might need to update your settings or clear your cache. These steps can help.

Update your web browser

Make sure your web browser is up to date and meets the iCloud system requirements.

You can get help if you need to update SafariFirefox, and Chrome on your Mac, or FirefoxChrome, and Internet Explorer on your Windows PC.

Turn on Cookies and JavaScript

If you go to and see an alert, you might need to turn on Cookies and JavaScript on your device. 

You can get help managing Cookies and JavaScript on your iPhone, iPad, or iPod touch, and on your computer’s Help menu.

Clear your cache

If you see out of date or distorted content on, you might need to clear your computer's cache. Caching is a feature automatically built into your computer that makes frequent visits to the same website or webpage faster.

If a website or webpage has been updated since your last visit, your browser sees the update and then loads the new content instead of the old cached content. In some cases, this doesn't work as expected and your browser displays the old information instead.



You can clear your Safari cache when you follow these steps:

  1. Close any open Safari windows.
  2. Choose Safari > Preferences > Advanced.
  3. Select Show Develop menu in menu bar.
  4. Close the Advanced window.
  5. From the Safari menu bar, choose Develop > Empty Caches.

If you don’t use Safari, click on your browser below to find steps to clear your cache.

If you still need help, try another web browser. For example, if you normally use Firefox, try Safari. If you're using a web browser that you don't see in the iCloud system requirements, try a supported web browser.

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