Get help using iCloud storage

Get help upgrading or downgrading your iCloud storage.

Upgrade or downgrade your storage

First, try these steps to upgrade or downgrade your iCloud storage. If you purchase an iCloud storage plan, you'll be charged immediately, then each billing period until you downgrade or cancel your plan. Review the iCloud Terms and Conditions for more information. If you downgrade, the change will take effect after your current monthly or annual subscription ends.

If you need help choosing a different iCloud storage plan or saving your payment information, try the steps below. Test after each step to see if you resolved the issue.

Make sure that you're signed in to iCloud and iTunes with the correct Apple ID

Use these steps to check your Apple ID:

  • iPhone, iPad, or iPod touch: Tap Settings > iCloud and tap your name.
  • Mac: Choose Apple menu > System Preferences > iCloud > Account Details.

If you’re using a PC, follow these steps for your version of Windows:

  • Windows 8.1: Go to the Start screen, click the down arrow in the lower-left corner > iCloud app.
  • Windows 8: Go to the Start screen, click the iCloud tile > Account details.
  • Windows 7: Choose Start > All Programs > iCloud > iCloud, then click Account details.

Edit your Apple ID billing information

Review or edit your billing information. Remember to make sure that:

  • Your current billing address is correct, including the country and region.
  • Your credit card information is up to date.
  • The security code for your credit card is correct.

iOS 8

  1. Go to Settings >iCloud.
  2. Tap your name and picture, and then sign in.
  3. Tap Payment and update your account.

iOS 7:

  1. Tap Settings > iTunes & App Store.
  2. Tap your Apple ID > View Apple ID. You might need to enter your password.
  3. Tap Payment Information and update your account.

OS X Yosemite:

If there's an issue with your payment information when you try to upgrade or downgrade in OS X Yosemite, you'll be asked to update that information.  You can also update your payment information in the iTunes Store.

OS X Mavericks or earlier:

Update your payment information in the iTunes Store or follow these steps.

  1. Go to Apple menu > System Preferences > iCloud.
  2. Click Manage in the lower-right corner.
  3. Click View Account.
  4. Enter the password for your Apple ID, click View Account, then follow the onscreen instructions.

Windows 8 or earlier:

  1. Open iCloud for Windows or the iCloud Control Panel.
  2. In iCloud for Windows, click Storage. In the iCloud Control Panel, click Manage.
  3. Click View Account.
  4. Enter the password for your Apple ID, click View Account, then follow the onscreen instructions.

You might need to enter your credit card information again, then try to upgrade. You can't update your payment information or manage your storage from iCloud.com. If you still can't upgrade your storage, contact iCloud Support

Restart your device

After you sign in to iCloud with the correct Apple ID and review your billing information, you can try these steps to change your storage plan:

  1. Leave Settings, and then turn your device off and back on.
  2. Sign out of iCloud in Settings > iCloud, and then turn your device off and back on.
  3. Sign back in to iCloud.

If you still need help, you can back up your device with iTunes and restore it to factory settings

Learn more

Learn how to manage your iCloud storage, how iCloud storage is billed and what's backed up by iCloud Backup.

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