Get help backing up your device in iCloud

If you see an alert message while making an iCloud backup of your iPhone, iPad, or iPod touch, this article can help. 

An alert says I need a Wi-Fi connection to make a backup

You can set your iOS device to back up automatically each day with iCloud. iCloud makes these daily automatic backups only if:

You can also make a backup of your device manually: 

  1. Connect your device to a power source. 
  2. Connect your device to a Wi-Fi network
  3. In iOS 8, tap Settings > iCloud > Backup and tap Back Up Now. In iOS 7, tap Settings > iCloud > Storage & Backup and tap Back Up Now. 

I can't make a backup because there's not enough iCloud storage

A message might say you're running out of storage, but your device shows there's plenty. There's a difference between how much storage you have on your iOS device and how much you have in iCloud.

If you need more iCloud storage to back up, a message will say that you can't back up because there's not enough iCloud storage available.

Here are some tips if you're low on iCloud storage:

The backup process is taking a long time

The time it takes to make a backup depends on the size of your backup and the speed of your network. Make sure you’re connected to a reliable Wi-Fi network before making a backup of your device.

I see a message that my device cannot back up without a verified email address

  1. Sign in to your Apple ID account page.
  2. In the Account section, click Edit > Change Email Address.
  3. Update the email address listed in your account. Apple will send a verification email to the updated address. Didn’t get the verification email?

I see a message that iCloud Backup is unable to access the account

You might need to update your password. Tap Settings > iCloud, and make sure you’re signed in with your current password. If you still see the message, check the system status to see if iCloud Backup has known issues.

A message says my backup could not be completed

  1. Make sure you're connected to the Internet with Wi-Fi.  
  2. If possible, try connecting to a different Wi-Fi network.
  3. See if you have enough iCloud storage for your backup, and get more storage if you need it.
  4. If you need more help, contact Apple Support.

Get more help

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