Get help with My Photo Stream

Find your issue below and follow steps to resolve it.

I don't see photos from My Photo Stream on my iPhone, iPad, iPod touch, or Apple TV

If you turn on My Photo Stream on all your devices, iCloud uploads your most recent photos (except Live Photos) and pushes them to the My Photo Stream album on your devices.* (Want iCloud to store and share every photo and video that you take instead of just recent photos? If so, use iCloud Photo Library.)

If you can't find your My Photo Stream images in the Photos app, follow these steps on each of your devices:

iPhone, iPad, or iPod

  1. Tap Settings > Wi-Fi on all of your devices. Check that Wi-Fi is on and you have an Internet connection.
  2. If you have iOS 10.3 or later, tap Settings > [your name] > iCloud > Photos. For earlier versions of iOS, tap Settings > iCloud > Photos. 
  3. Check that My Photo Stream is on for each of your devices. If the feature is on, turn it off and tap Delete. Then turn on My Photo Stream again.
  4. On the device that took the photo you're looking for, close the Camera app. (Nothing uploads to My Photo Stream until you do.)
  5. See if your iOS device is below 20% battery power. If it is, My Photo Stream disables itself temporarily to save battery life.

Apple TV

  1. In Settings > Network > Wi-Fi, check that Wi-Fi is on and you have an Internet connection.
  2. In Settings > Accounts > iCloud, check that My Photo Stream is on. If it is, turn it off and select Delete. Then turn on My Photo Stream again.
  3. On the device that took the photo you're looking for, close the Camera app. (Nothing uploads to My Photo Stream until you do.) If you still don't see all of your My Photo Stream photos, it might be due to storage capacity on your Apple TV.

* For iCloud to share photos or videos with your other Apple devices, you need to sign in to iCloud with the same Apple ID on every device.

I see different photos in the My Photo Stream album on each of my devices

Your device keeps up to 1,000 photos, even if they're older than 30 days. Photos older than 30 days are removed from the iCloud server, so depending on when you enabled My Photo Stream, your devices might not have the same photos. Due to capacity, your Apple TV might display only your most recent photos.

Follow these steps to delete older photos from My Photo Stream and put your most current photos on all of your devices:

  1. If there are any photos in the My Photo Stream album that you want to keep, save them to your device. Then back up your photos and other data.
  2. On your device, turn off My Photo Stream. Here's how: 
    • On your iOS device with iOS 10.3 or later, tap Settings > [your name] > iCloud > Photos and turn off My Photo Stream. For earlier versions of iOS, tap Settings > iCloud > Photos and turn off My Photo Stream. 
    • On your Apple TV, go to Settings > Accounts > iCloud and turn off My Photo Stream.
  3. Confirm that you want to Delete Photos.
  4. Turn on My Photo Stream again. (Then iCloud pushes your stored photos to your device.)
  5. Repeat these steps for each device.

I don't see any photos in the My Photo Stream album in Photos, iPhoto, or Aperture

If you turned on iCloud Photo Library, you can find your My Photo Stream photos from your other devices in the All Photos album. If you didn't turn on iCloud Photo Library and you don't see photos in the My Photo Stream album, follow these steps:

  1. Make sure that your Mac has an active Internet connection. Without Internet, updates to My Photo Stream won't appear in Photos, iPhoto, or Aperture.
  2. From your Mac, choose System Preferences > iCloud. Make sure that you use the same Apple ID as your other supported devices.
  3. Open Photos, iPhoto, or Aperture. Then choose Preferences > iCloud (or Photo Stream).
  4. If you're using Photos, iPhoto 9.4 or later, or Aperture 3.4 or later, make sure that My Photo Stream is selected. Then, if you want all future iPhoto or Aperture photo uploads to also upload to My Photo Stream, select Automatic Upload.
  5. If you're using iPhoto 9.2.2 through 9.3.2, or Aperture 3.2.3 through 3.3.2, select Enable Photo Stream and Automatic Import.

I imported photos to Photos, iPhoto, or Aperture, but I don't see them in My Photo Stream and the service is turned on

If you're using Photos, follow these steps:

  1. Make sure that your Mac has an active Internet connection.
  2. Check if you're using iCloud Photo Library in the Photos app. If you enabled iCloud Photo Library, photos from other devices using My Photo Stream will appear in All Photos.

If you're using iPhoto or Aperture, follow these steps:

  1. Make sure that your Mac has an active Internet connection.
  2. In iPhoto or Aperture, go to Preferences > iCloud (or Photo Stream).
  3. Under My Photo Stream, see if Automatic Upload is on. If Automatic Upload isn't on, you can do two things: Turn it on and upload again. Or, drag the newly imported photos into the My Photo Stream album in your library. 

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