If you see a "This movie requires QuickTime" message in iTunes 12.1 or later

Although media content you buy or rent from the iTunes Store doesn't need QuickTime to play, you might have older media files on your computer that do need QuickTime.

When you try to play content that requires QuickTime in iTunes for Windows, you might see a message that says:

  • "This movie requires QuickTime, which is not supported by this version of iTunes."

Play files with QuickTime

To play the files that need QuickTime, follow the steps below:

  1. Right-click on the content, then select "Reveal in Finder" or "Show in Windows Explorer."
  2. Right-click on the file, then click Open With. 
  3. In the pop-up menu that appears, click QuickTime. 

If you don't have QuickTime on your computer, download and install it. Then follow the steps again.

You can also use a third-party video-conversion software to convert your personal files to .mp4 format, which doesn't need QuickTime to run.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information. Other company and product names may be trademarks of their respective owners.

Last Modified:
Helpful?
86% of people found this helpful.

Additional Product Support Information

Start a Discussion

in Apple Support Communities
See all questions on this article See all questions I have asked
United States (English)