Get help with the App Store on your Mac

Use these steps if the App Store on your Mac stops responding, or you encounter a problem while trying to purchase or update apps.


Use the App Store on your Mac to purchase and download apps and games, update macOS, and more.

If you can't find the App Store

The App Store icon appears in the Dock, however, its location might have been changed.

If you can’t find the App Store icon on your Mac, go to the Apple () menu > App Store to open the App Store.

If the App Store doesn’t show up in either place, you might be logged into a computer user account with Parental Controls turned on. Log in to an Administrator account on the same computer to change the Parental Controls or access the App Store.

Get help with your Apple ID

If you can’t log in with your Apple ID, learn what to do if you forgot your Apple ID or your Apple ID password.

If you’re asked for a verification code, learn how to get the verification code on a trusted Apple device.

If you move to a new country or region, you might not have access to the same content. The App Store, iTunes Store, and iBooks Store availability varies by country or region. The content offered in each store is also subject to the developer or content provider. If you’ve permanently moved to a new country, change your Apple ID billing address and payment method.

Get help with billing and purchases

You can always view your purchase history to identify charges on your bank, credit, or debit card statements.  If you have a subscription purchased from inside a third-party app or to an Apple service, you can view, change, or cancel your subscription at any time.

If you have a new credit or debit card, you can update your payment information.

If you received an email you suspect might be phishing, learn how to identify legitimate emails.

Get help purchasing and updating apps

If nothing happens after you click Buy, go the the Purchased screen.

  • If the app is listed under Purchased and says Open next to it, check your Dock or Applications folder for the app. 
  • If the app is listed under Purchased and says Install next to it, click the Install button. Your Mac will download and install the app. You won't be charged a second time.

If the app isn't listed under Purchased, press Command-R on your keyboard to refresh the page. If the app doesn't appear, the purchase wasn't completed and you weren't charged for the app. Return to the app’s page in the App Store and click the Buy button for the app. This will charge your account for the app.

If the app is interrupted while downloading

If you get disconnected from the Internet while you're installing an app, your purchased downloads automatically restarts when you reconnect. The time it takes to download depends on the size of the app and your Internet connection speed.

If you can’t connect to the App Store, learn how to address connection issues.

If you see “Update unavailable with this Apple ID.”

You might see this message if:

  • You try to use the App Store to update an app purchased on another Apple ID.
  • You try to use the App Store with a different account on the same computer.
  • You try to update a refunded or cancelled purchase.

You must update your apps with the same Apple ID you used to download them to your Mac.

If you get a new Mac

If your purchase or get a new or additional Mac, you can sign into the App Store with your Apple ID to redownload your apps.
 

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