If you see a ‘0xE‘ error when you connect your iOS device to a PC

This error includes an "iTunes could not connect" message. You might see it when you connect your iPhone, iPad, or iPod touch to a Windows PC.

When connecting your iOS device to a PC, you might see a message that looks like this, though the error number might vary:

"iTunes could not connect to this [device] because an unknown error occurred (0xE8000001)."

You might be able to fix the issue using these solutions:

  • Restart your computer.
  • Update iTunes to the latest version.
  • Go to the Windows Update website and install any available updates.
  • Plug your device directly into a USB port on your PC, not into an external hub.
  • Try another USB cable.
  • Unplug everything from your USB ports except your keyboard and mouse. Then restart your computer, connect your iOS device, and open iTunes.
  • If you see error 0xE800000a, reset the lockdown folder on your PC.

If you see a similar message when you connect your iOS device to your Mac, learn how to resolve your USB connection issues

Need more help? Contact Apple Support.

This document will be updated as more information becomes available.

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