iTunes for Windows in Windows XP or Windows 2000 doesn't open after upgrading

Sometimes a newly-installed version of iTunes for Windows will not open, even though it still shows as running in the Windows Task Manager. This symptom could be caused by an unusable iTunes configuration file. Follow the steps below to troubleshoot this issue.

  1. Open My Computer from the desktop or Start menu.
  2. On the Tools menu, click Folder Options.

  3. Click the View tab.
  4. In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected.

  5. Click OK.
  6. Navigate to the following location by either typing it into the address bar, copying and pasting it into the address bar, or clicking through the folder hierarchy listed:
    C:\Documents and Settings\All Users\Application Data\Apple Computer\iTunes\SC Info
  7. Right-click the SC Info.sidb file shown and on the shortcut menu, click Delete.

  8. Restart the computer and open iTunes.

Learn more

iTunes for Windows: Troubleshooting security software issues

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information.

Last Modified:

Additional Product Support Information

Start a Discussion

in Apple Support Communities
See all questions on this article See all questions I have asked
United States (English)