If you see an alert in iTunes that says "There was an error downloading your purchased music"

You may see this alert when you try to download purchased content from the iTunes Store: "There was an error downloading your purchased music. An unknown error occurred." Learn how to resolve this issue with the steps below.

Check software that affects your Internet connection

This can happen if your connection times out while you're downloading purchased content from the iTunes Store. Software like the following may cause a connection time-out by affecting how your computer sends and receives information from the Internet:

  • Firewalls
  • Web accelerators
  • Ad filters
  • Virus protection software

If you have any of the software listed above and you can't access the iTunes Store or complete your download, configure the software to allow iTunes to connect to the Internet and allow these domains to send and receive data from the Internet:

  • itunes.apple.com
  • ax.itunes.apple.com
  • albert.apple.com
  • gs.apple.com
  • deimos3.apple.com
  • phobos.apple.com

Refer to the documentation that came with that software and, if necessary, contact the software's manufacturer.

You can also try these steps:

  • If a web accelerator could be causing the issue, contact your Internet Service Provider (ISP) or the software manufacturer.
  • If your computer is on a network, try using a different computer on the network or discussing the issue with the network administrator.

If the error appears when you download purchased videos

You may be able to fix the issue by deleting the cached video files for the download and then resuming your download. Follow these steps:

  1. Go to to the downloads folder on your computer:
    • OS X: ~/Music/iTunes/iTunes Media/Downloads
      The tilde (~) refers to your Home directory.
    • Windows Vista: \Users\username\Music\iTunes\iTunes Media\Downloads\
    • Windows 7 and Windows 8: \Users\username\My Music\iTunes\iTunes Media\Downloads\
    • Windows XP: \Documents and Settings\username\My Documents\My Music\iTunes\iTunes Media\Downloads\
  2. Locate the folder that contains the cached video file for this purchase:
    • Windows Vista, Windows 7, and Windows 8: The folder will be named for the purchased video, and the name will end with .tmp (for example, The Dundies.tmp).
    • Windows XP: The folder will be named for the purchased video, and the name will end with .m4v.tmp (for example, The Dundies.m4v.tmp).
  3. Move the .tmp folder for the affected video to the Trash or Recycle Bin.
  4. Open iTunes.
  5. Choose Store > Check for Available Downloads.
  6. Enter your account name and password.
  7. Click the Check button.

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