iTunes Store: "Error (-50)" when downloading purchased content

This alert may appear when you try to download purchased content from the iTunes Store: "There was an error downloading your purchased music. An unknown error occurred (-50)."

This can happen when a connection timeout occurs while you're downloading purchased content from the iTunes Store. For example, certain types of software may affect how a computer sends and receives information from the Internet:

  • Firewalls
  • Web Accelerators
  • Ad Filters
  • Virus Protection Software

If you have any of the software listed above and you can't access the iTunes Store or complete your download, you'll need to configure the software to allow iTunes to connect to the Internet and to allow the following domains to send and receive data from the Internet:


Refer to the documentation that came with that software and, if necessary, contact the software's manufacturer.

You can also try these steps:

  • If a web accelerator could be causing the issue, contact your Internet Service Provider (ISP) or the software manufacturer.
  • If your computer is on a network, try using a different computer on the network or discussing the issue with the network administrator.

"Error (-50)" appears when you download purchased videos

You may be able to fix the issue by deleting the cached video files for the download and resuming your download.

To find the cached video downloads:

  1. Navigate to the downloads folder on your computer:
    • OS X: ~/Music/iTunes/iTunes Media/Downloads
      Note: The tilde (~) refers to your Home directory.
    • Windows Vista: \Users\username\Music\iTunes\iTunes Media\Downloads\
    • Windows 7 and Windows 8: \Users\username\My Music\iTunes\iTunes Media\Downloads\
    • Windows XP: \Documents and Settings\username\My Documents\My Music\iTunes\iTunes Media\Downloads\
  2. Locate the folder that contains the cached video file for this purchase:
    • Windows Vista, Windows 7, and Windows 8: The folder will be named for the purchased video, and the name will end with .tmp (for example, The Dundies.tmp).
    • Windows XP and Windows 2000: The folder will be named for the purchased video, and the name will end with .m4v.tmp (for example, The Dundies.m4v.tmp).
  3. Move the .tmp folder for the affected video to the Trash or Recycle Bin.
  4. Open iTunes.
  5. Choose Store > Check for Available Downloads.
  6. Enter your account name and password.
  7. Click the Check button.


Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information.

Last Modified:
30% of people found this helpful.

Additional Product Support Information

Start a Discussion

in Apple Support Communities
See all questions on this article See all questions I have asked
United States (English)