Fix Internet Explorer proxy settings to connect to the iTunes Store

If you're unable to connect to the iTunes Store using iTunes for Windows, check your Internet Explorer proxy server settings, then try to connect again.

iTunes uses Internet Explorer's proxy server settings to access various Apple services, such as the iTunes Store. Use these steps to make sure that the settings are correct, and to fix any issues you might have connecting.

  1. If it's open, close iTunes.
  2. Press the Windows key on your keyboard. If your keyboard doesn't have a Windows key, press the Ctrl and Esc keys on your keyboard. 
  3. Click the magnifying glass icon or the search field. 
  4. In the search field, type inetcpl.cpl.
  5. In the search results, click inetcpl.cpl to open Internet Options.
  6. In the Internet Options window, click the Connections tab.
  7. Click "LAN settings."
  8. If the "proxy server" checkbox is selected, deselect it.
  9. Click OK to close the LAN Settings window.
  10. Click OK to close the Internet Options window.
  11. Open iTunes and try to connect to the iTunes Store.

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