Fix Windows proxy settings to connect to the iTunes Store

If you can't connect to the iTunes Store using iTunes for Windows, check your Windows proxy server settings. Then, try to connect again.

This article has been archived and is no longer updated by Apple.

iTunes uses Windows proxy server settings to access various Apple services, such as the iTunes Store. Make sure that the settings are correct, and fix any connection issues that you might have.

  1. If it's open, close iTunes.
  2. Press the Windows key on your keyboard. If your keyboard doesn't have a Windows key, press the Ctrl and Esc keys on your keyboard. 
  3. Click the magnifying glass icon or the search field. 
  4. In the search field, type inetcpl.cpl.
  5. In the search results, click inetcpl.cpl to open Internet Properties.
  6. In the Internet Properties window, click the Connections tab.
  7. Click "LAN settings."
  8. If the "proxy server" checkbox is selected, deselect it.
  9. Click OK to close the LAN Settings window.
  10. Click OK to close the Internet Options window.
  11. Open iTunes and try to connect to the iTunes Store.

If the issue persists, follow these steps:

  1. From the menu bar at the top of the iTunes window, choose Help > Run Diagnostics.
  2. Choose Network Connectivity Tests, then click Next.
  3. After the test completes, click Next, then scroll down.
  4. If the tests are successful, but you still can't load the iTunes Store, software that monitors your internet connection might be interfering with iTunes. Learn how to identify and remove this software.

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