If you see a red X icon on your iPod classic or iPod nano (5th generation or earlier)

After you plug your iPod into your computer, you might see a red X icon on your iPod screen. Learn what to do.

     iPod showing red X

Restore your iPod classic or iPod nano (5th generation or earlier)

  1. Unplug your iPod from your computer.
  2. Make sure that your computer has the latest version of iTunes.
  3. Put your iPod in Disk Mode.
  4. Connect your iPod to your computer again.
  5. Restore your iPod.

Get help

If you can't restore your iPod, then you might need to take it in for service. Learn how to get your iPod fixed.

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