iTunes puts an exclamation point next to content in iTunes if it can't find a file.
iTunes might not be able to find a file if:
- Content was moved outside of iTunes. You should use iTunes to manage your iTunes media library.
- Files or folders have been deleted from your computer.
- The network or external drives storing the content are unavailable.
First, find your file
- Select a file in iTunes.
- Mac: From the menu bar at the top of your computer screen, choose File > Get Info.
Windows: Hold down the Control and B keys on your keyboard to open the iTunes menu bar, then choose File > Get Info. Learn more about menus in iTunes for Windows.
- Click the File tab.
- At the bottom of the tab, look to the right of "location" for the address or path where your file is located.
For items with an exclamation point, iTunes will show a file's location as a URL, such as file:///Users/johnappleseed/Music/iTunes/iTunes Media/.
Use this location to navigate to where the file was in the Finder (Mac) or Windows Explorer (Windows).
Then, restore the file to its previous location
If the path to the file includes a network location or an external drive, connect to the external drive or network volume, then use Get Info again in iTunes to locate the file. Point iTunes to the file.
If you find that the file or a folder along the path was deleted, your files might have gotten moved to the Trash (Mac) or Recycle Bin (Windows). If you find your items in these folders, restore them to their previous location:
- Control-click (or right-click) the item.
- Choose Put Back.
- Right-click the item.
- Choose Restore.
If the Trash or Recycle Bin is empty and the file isn't available anymore, you need to redownload or reimport your item.