Your media files are typically stored in the iTunes media folder on your computer. iTunes puts an exclamation point next to content in iTunes when it can't find a file.
iTunes might not be able to find a file or folder if:
- The media files were moved from the iTunes media folder to a different location on your computer or to an external drive.
- The media files were accidentally deleted from your computer.
- The network or external drives storing the content are unavailable.
Correct the media file path
Use these steps to help iTunes find the media file's correct location:
- In iTunes on your Mac or PC, select the song, album, movie, or TV show that has the exclamation point next to it.
- From the menu bar at the top of your computer screen or at the top of the iTunes window, choose Edit > Get Info.
If you’re using Windows and can’t see the menu bar, learn how to turn it on.
- When you see a message asking if you want to locate the file, click Locate.
- If you know the file's location, point iTunes to it and try to play your content.
- If you don’t know the file's location, search for it:
Mac: Press the Command ⌘ and Space keys on your keyboard, then type the movie title, app, song, album, or artist name.
Windows: Press the Windows key on your keyboard, then type the movie title, app, song, album, or artist name. If your keyboard doesn't have a Windows key, press the Control (Ctrl) and Escape (Esc) keys on your keyboard.
- If the file is on an external or network drive, connect to the external drive or network volume.
- If you find your items in the Trash or Recycle Bin, restore them to their previous location:
Mac: Control-click or right-click the item and choose Put Back.
Windows: Right-click the item and choose Restore.
- After you recover the file, use Get Info again to locate the file, then point iTunes to the correct location.