If you see error 1415, 1417, 1418, 1428, 1429, 1430, 1436, or 1439 when restoring or updating an iPod in iTunes

When you restore or update your iPod in iTunes, you may see an alert that says "An unknown error has occurred" followed by the number 1415, 1417, 1418, 1428, 1429, 1430, 1436, or 1439.

If you're using an iOS device, such as an iPhone, iPad, or iPod touch, follow these steps to resolve your issue.

You can troubleshoot the error with the tips below. Begin with the first one, then try to restore or update your iPod. Try each one until you no longer see the error and your iPod is successfully restored or updated:


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