If iTunes repeatedly prompts you to authorize your computer

Learn what to do if iTunes repeatedly asks you to authorize your computer and won't play purchases from the iTunes Store.

There are a few different reasons why iTunes might repeatedly ask you to authorize your account before you can play items you bought in the iTunes Store. To resolve this issue, try the methods below.

Authorize your purchases from an administrator account

  1. Log in to the computer with an administrator account.
    If you don't have access to an administrator password, contact the administrator of the computer. If this is a work computer, the administrator might be your IT department.
  2. Make sure that you have the latest version of iTunes.
  3. Mac: From the menu bar at the top of your computer screen, choose Store > Authorize This Computer.
    Windows: Press Control and B on your keyboard to turn on the iTunes menu bar. From the menu bar, choose Store > Authorize This Computer. Learn more about menus in iTunes for Windows.
  4. Enter your iTunes account name and password.
  5. Authorize your computer.
    If you have multiple accounts, log in to the iTunes Store and authorize each account separately.
  6. Quit iTunes.

After you've authorized your computer using your administrator account, log out and then log back in to the user account you'd like to play your purchases from. After you log back in, open iTunes. Then choose an iTunes Store purchase in your library, and click Play. The item should begin to play.

Authorize your purchases with the correct account name

The items you're trying to play might have been purchased using a different iTunes Store account. To determine which account was used to purchase an item, follow the steps below:

  1. Select a purchased song in your library.
  2. Mac: From the menu bar at the top of your computer screen, choose File > Get Info.
    Windows: Press Control and B on your keyboard to turn on the iTunes menu bar. From the menu bar, choose File > Get Info. Learn more about menus in iTunes for Windows.
  3. Click the File tab. Make note of the Account Name that appears in the list. This is the account name (Apple ID) that you need to use when you authorize your computer to play this purchase.
    The Apple ID that appears is the one that you used when you purchased the item. The Apple ID you used to purchase the item doesn't change, even if you change your Apple ID.
  4. Authorize your computer.

If you authorized the Apple ID that is shown in the Summary File tab, check your purchase history for that Apple ID. If your purchase history doesn't reflect the purchase of the items in your iTunes library, think about any other Apple ID you might have created, and authorize your computer for that Apple ID.

If you forgot the password to one of your accounts, recover it using Apple's password-recovery website.

Turn off User Account Controls (Windows Vista and later)

Issues with authorization in iTunes for Windows might be resolved if you turn off User Account Controls then turn it back on. To turn off User Account Controls, follow the steps below:

  1. Access the Control Panel:
    Windows Vista and Windows 7: Choose Start > Control Panel.
    Windows 8: Move the cursor to the upper-right corner of your computer screen and click Settings. Then click Control Panel.
  2. Click "User Accounts and Family Safety."
  3. In the User Accounts window, click User Accounts.
  4. Windows Vista: Click "Turn User Account Controls on or off."
    Windows 7 and Windows 8: Click "Change User Account Control settings."
  5. Windows Vista: Make sure that there isn't a check mark in the box next to "Use User Account Controls (UAC) to help protect your computer."
    Windows 7 and Windows 8: Move the slider to the bottom setting "Never notify."
  6. Click OK.
  7. Restart your computer.

To turn on User Account Controls, follow the steps below:

  1. Access the Control Panel:
    Windows Vista and Windows 7: Choose Start > Control Panel.
    Windows 8: Move the cursor to the upper-right corner of your computer screen and click Settings. Then click Control Panel.
  2. Click "User Accounts and Family Safety."
  3. In the User Accounts window, click User Accounts.
  4. Windows Vista: Click "Turn User Account Controls on or off."
    Windows 7 and Windows 8: Click "Change User Account Control settings."
  5. Windows Vista: Click the box next to "Use User Account Controls (UAC) to help protect your computer." A check mark appears.
    Windows 7 and Windows 8: Move the slider back to the desired setting.
  6. Click the OK button.
  7. Restart your computer.
  8. Authorize your computer.

Remove the SC Info folder

If you still can't authorize your computer to play your purchases, you might be able to resolve your issue by removing your SC Info folder. To do so, follow the steps below:

OS X

  1. Quit iTunes and any other open applications until only Finder is open.
  2. From the menu bar at the top of your screen, choose Go > Go to Folder.
  3. Type /Users/Shared/SC Info into the window.
  4. Click Go.
  5. If Finder is not already set to column view, set it by choosing View > as Columns from the menu bar at the top of your screen.
  6. Find the SC Info folder. Click and hold on it, and drag it to the trash.
  7. Restart your computer.
  8. Open iTunes.
  9. Authorize your computer.
    If you have multiple accounts or Apple IDs, authorize your computer for each account.

Windows

  1. Quit iTunes.
  2. Access the file system on the computer:
    Windows 8: Move the cursor to the upper-right corner of your computer screen and click the magnifying glass. In the search bar, type %ProgramData%, then press the Return key.
    Windows Vista and Windows 7: Click Start. In the search bar, type %ProgramData%, then press the Return key.
    Windows XP: Click Start and choose Run. Type %allusersprofile%, then click OK.
  3. Show hidden files:
    Windows 8: Click View, then click Options. On the View tab, select "Show hidden files, folders, and drives."
    Windows Vista and Windows 7: Click Organize, then "Folder and search options." On the View tab, select "Show hidden files, folders, and drives."
    Windows XP: Click Tools, then choose Options. From the View tab, select "Show hidden files and folders."
  4. Navigate to the SC Info folder:
    Windows Vista and later: Open the Apple Computer folder, and then the iTunes folder.
    Windows XP: Open the Application Data folder, then the Apple Computer folder, and then the iTunes folder.
  5. Right-click the SC Info folder and choose Delete from the pop-up menu.
  6. Restart the computer.
  7. Open iTunes.
  8. Authorize your computer.
    If you have multiple accounts, authorize your computer for each account.

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