If iTunes prompts you to authorize your computer when you try to play iTunes Store purchases

If you're asked to authorize your computer when you try to play iTunes Store purchases, log in to your computer with an administrator account or make sure that you're signed in to iTunes with the Apple ID that you used to make the purchase.

iTunes might ask you to authorize your account before you can play items you bought from the iTunes Store due to issues with account or folder permissions. Follow these steps to fix the issue.

Authorize your purchases from an administrator account

If you're not an administrator on your computer, you might need to authorize your computer with an administrator account before you can play iTunes Store purchases. Follow these steps to authorize your computer using an administrator account:

  1. Log in to your computer as an administrator. If you don't have access to an administrator password, contact the computer's administrator. If this is a work computer, the administrator might be your IT department.
  2. Make sure that you have the latest version of iTunes.
  3. From the menu bar at the top of your computer screen or at the top of the iTunes window, choose Account > Authorizations > Authorize This Computer.
  4. Enter your iTunes account name and password.
  5. Authorize your computer. If you have multiple accounts, log in to the iTunes Store and authorize each account separately.
  6. Quit iTunes.
  7. Log out of your administrator account.
  8. Log in to the account you'd like to play your purchases from.
  9. Open iTunes.
  10. Choose an iTunes Store purchase and click Play. The item should begin to play.

Authorize your purchases with the correct Apple ID

You might have used a different Apple ID to buy the items you want to play. To determine which account you used to buy an item, follow these steps:

  1. Open iTunes.
  2. In Library, find a song that you bought from the iTunes Store and select it.
  3. From the menu bar at the top of your computer screen or at the top of the iTunes window, choose Edit > Get Info.
  4. Click the File tab. Look to the right of "purchased by" for the Apple ID that made the purchase.
  5. Authorize your computer using the correct Apple ID. The Apple ID you used to buy the item doesn't change, even if you change your Apple ID.

If you already authorized the Apple ID shown in the item's information, check the purchase history of that Apple ID to see if the item is on the list. If not, think about another Apple ID you might have, and authorize your computer with that Apple ID.

If you forgot the password to one of your accounts, you can recover it.

Turn off User Account Controls

You can fix some authorization issues in iTunes for Windows if you reset your User Account Controls. To reset your User Account Controls in Windows 7 or later, follow these steps:

  1. Press the Windows key on your keyboard. If your keyboard doesn't have a Windows key, press the Control (Ctrl) and Escape (Esc) keys on your keyboard.
  2. Click on the magnifying icon or search field. In the search field, enter UserAccountControlSettings.
  3. Click UserAccountControlSettings.
  4. If asked if you want to allow this app to make changes, click Yes.
  5. Move the slider to the bottom setting.
  6. Click OK.
  7. If asked if you want to allow this app to make changes, click Yes.
  8. Restart your computer.

Then, turn User Account Controls back on.

  1. Press the Windows key on your keyboard. If your keyboard doesn't have a Windows key, press the Control (Ctrl) and Escape (Esc) keys on your keyboard.
  2. Click on the magnifying icon or search field. In the search field, enter UserAccountControlSettings.
  3. Click UserAccountControlSettings.
  4. Move the slider back to the setting that you want.
  5. Click OK.
  6. Restart your computer.
  7. Authorize your computer.

Remove the SC Info folder

To work properly, iTunes needs the SC Info folder on your computer. You can authorize your computer to play your purchases if you remove the folder. Then, let iTunes recreate it.

Remove the SC Info folder in Mac OS X

  1. Quit iTunes and any other open applications until only Finder is open.
  2. From the menu bar at the top of your computer screen, choose Go > Go to Folder.
  3. In the window, enter /Users/Shared/SC Info, then click Go.
  4. If Finder isn't already set to column view, set it. From the menu bar at the top of your screen, choose View > as Columns.
  5. Find the SC Info folder. Click and hold it, and drag it to the trash.
  6. Restart your computer.
  7. Open iTunes.
  8. Authorize your computer. If you have multiple accounts or Apple IDs, authorize your computer for each account.

Remove the SC Info folder in Windows

  1. Quit iTunes.
  2. Press the Windows key on your keyboard. If your keyboard doesn't have a Windows key, press the Control (Ctrl) and Escape (Esc) keys on your keyboard.
  3. Click on the magnifying icon or search field. In the search field, enter %ProgramData%, then press Return.
  4. Show hidden files:
    Windows 10: Click View, then select "Hidden items."
    Windows 8: Click View, then click Options. On the View tab, select "Show hidden files, folders, and drives."
    Windows 7: Click Organize, then click "Folder and search options." On the View tab, select "Show hidden files, folders, and drives."
  5. Open the Apple Computer folder, then open the iTunes folder.
  6. Right-click the SC Info folder and choose Delete from the pop-up menu.
  7. Restart your computer.
  8. Open iTunes.
  9. Authorize your computer. If you have multiple accounts, authorize your computer for each account.

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