How do I see my files on my iPhone, iPad, and iPod touch?
On your device with iOS 9, you can access your iCloud Drive files from the iCloud Drive app. You can show or hide the app on your device home screen in Settings > iCloud > iCloud Drive. Next to Show on Home Screen, choose On or Off.
What if I don't see all my files at iCloud.com?
Any documents that you already stored in iCloud are automatically moved to iCloud Drive when you upgrade. iCloud.com will display these files in the iCloud Drive app and the iWork apps (Pages, Numbers, and Keynote) that you're used to seeing.
If you don’t see your files in the iWork apps or in iCloud Drive, then make sure that you set up iCloud Drive on all of your devices.
If you need to access a file that you deleted within the last 30 days, you can recover it.
- Sign in to iCloud.com.
- Click Settings.
- Under Advanced, click Restore Files.
- Browse the list of files in the Restore Files window.
Files will be removed from Restore Files in 30 days.
What if my files don't update to iCloud?
Check these things first:
- Make sure that you have an active Internet connection on your Mac and on your iOS device.
- Sign in to iCloud on all of your devices, and turn on iCloud Drive.
- Install the latest versions of Pages, Numbers, and Keynote. See which versions of Pages, Numbers, and Keynote you can use with iCloud Drive.
- Make sure that you have enough iCloud storage. If you exceed your limit, you can upgrade your iCloud storage.
- Create a new document and save it to see if it uploads to iCloud. If it does, see if the other documents start uploading.
If you tried these steps and your files still don’t upload to iCloud:
- Stay signed in to iCloud.
- Save your updated files to a different folder on your Mac or PC.
- Contact Apple Support.
Can I update Pages, Numbers, and Keynote files from my PC?
When you open those files, your browser will open iCloud.com. You can sign in and work on the files in Pages, Numbers, and Keynote.
I’m editing a document now. When will my changes upload to iCloud?
When you'll see your changes depends on the app you're using. Pages, Numbers, and Keynote upload files to iCloud regularly to make sure you don’t lose any changes. Other apps upload your files to iCloud only after you save them to the iCloud Drive folder. To see your saved files on a Mac, go to Finder > iCloud Drive. To see your saved files on a PC with iCloud for Windows installed, go to File Explorer > iCloud Drive.
If you still don't see the latest changes or you see an "in-progress change" icon or the iCloud Drive icon in the notification area (system tray), try to save a new document to the iCloud Drive folder. Then check the iCloud Drive folder to see if the changes appear.
What if I see a “Resolve Conflict” message when I open a file?
Choose the version of the document that you want to save, and then click Keep to update it in iCloud. This message means the file was updated on another device or from iCloud.com since the last time you signed in to iCloud.
What if my upgrade to iCloud Drive pauses or doesn't respond?
Check your Internet connection. In your iOS device’s status bar, look for an Edge, 3G, 4G, LTE, or Wi-Fi icon. On your computer, make sure you have an active wired or wireless network connection. Then open a website from your browser to make sure you're connected. You can use these steps to check your Internet connection on your Mac or iOS device.
If you lose your Internet connection, the upgrade will pause for a short time, then try again. If your upgrade still doesn't respond, contact Apple Support.