Get help with iCloud Drive

iCloud Drive keeps all of your files up to date on all of your devices. Learn how to find and edit your documents, open and save your files, and make the most of iCloud Drive.

How do I see my files on my iPhone, iPad, and iPod touch?

On your iPhone, iPad, and iPod touch with iOS 11 and later, you can access your iCloud Drive files from the Files app. The Files app even makes it easy to share your documents with someone else, collaborate in real time on your Pages, Numbers, and Keynote projects, and manage everything that you store in iCloud Drive.

If you don't have the Files app on your device, update to iOS 11 or later. If you're using iOS 9 or iOS 10, you can use the iCloud Drive app.

What if I don't see all of my files?

When you turn on iCloud Drive, any documents that you already store in iCloud automatically move to iCloud Drive. You can see your files on iCloud.com, in the Files app on iOS 11 and later, in the Pages, Numbers, and Keynote apps, or in the iCloud Drive app on iOS 10 and iOS 9.

If you don’t see your files in any of those locations, make sure that you set up iCloud Drive on all of your devices. If you don't see the files from your Mac Desktop and Documents folder on iCloud.com, go to System Preferences > iCloud, then click Options next to iCloud Drive and make sure that it's turned on.

If you need to access a file that you deleted within the last 30 days, you can get it back from the Recently Deleted folder in the Files app, or on iCloud.com. After 30 days, your files are removed from Recently Deleted.

On your iPhone, iPad, or iPod touch

  1. Open the Files app on your iPhone, iPad, or iPod touch.
  2. Go to Locations > Recently Deleted. 
  3. Select the file that you want to keep.
  4. Tap Recover.

On iCloud.com

  1. Sign in to iCloud.com from your Mac or PC.
  2. Go to iCloud Drive and click Recently Deleted items in the bottom-right corner.
  3. Select the file that you want to keep.
  4. Tap Recover.

On your Mac

  1. Go to Trash.
  2. Select the file that you want to keep.
  3. Control-click, then choose Put Back. Or you can drag the file back to your desktop or iCloud Drive.

What if my files don't update to iCloud?

Check these things first:

If you tried these steps and your files still don’t upload to iCloud, stay signed in to iCloud and save your updated files to a different folder on your Mac or PC. Then contact Apple Support for more help.

Can I update Pages, Numbers, and Keynote files from my PC?

When you open those files, your browser opens iCloud.com. You can sign in and work on the files in Pages, Numbers, and Keynote.

I’m editing a document now. When will my changes upload to iCloud?

When you'll see your changes depends on the app you're using. Pages, Numbers, and Keynote upload files to iCloud regularly to make sure you don’t lose any changes. Other apps upload your files to iCloud only after you save them to the iCloud Drive folder. To see your saved files on a Mac, go to Finder > iCloud Drive. On your iPhone, iPad, or iPod touch, go to the Files app. On a PC with iCloud for Windows, go to File Explorer > iCloud Drive.

If you still don't see the latest changes or you see an "in-progress change" icon or the iCloud Drive icon in the notification area (system tray), try to save a new document to the iCloud Drive folder. Then check the iCloud Drive folder to see if the changes appear.

How do I automatically save my documents to iCloud Drive?

You can update the settings on your iPhone, iPad, or iPod touch so that your documents automatically save to iCloud Drive, On My [device], or a third-party cloud service.

  1. Go to Settings.
  2. Choose to update the settings for Pages, Numbers, or Keynote.
  3. Tap Document Storage.
  4. Choose where you want to automatically save your documents.

What if I see a Resolve Conflict message when I open a file?

Choose the version of the document that you want to save, and then click Keep to update it in iCloud. This message means the file was updated on another device or from iCloud.com since the last time you signed in to iCloud.

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