Get help with iCloud Drive

iCloud Drive keeps all of your files up to date on all of your devices. Learn how to find and edit your documents, open and save your files, and make the most of iCloud Drive.

How do I see my files on my iPhone, iPad, and iPod touch?

On your iPhone, iPad, and iPod touch with iOS 11 and later, you can access your iCloud Drive files from the Files app. If you don't have the Files app on your device, go to the App Store and download it. If you're using iOS 9 or iOS 10, you can use the iCloud Drive app.

What if I don't see all my files at iCloud.com?

When you turn on iCloud Drive, any documents that you already store in iCloud automatically move to iCloud Drive. You can see your files on iCloud.com in the iCloud Drive app and iWork apps (Pages, Numbers, and Keynote).

If you don’t see your files in the iWork apps or in iCloud Drive, make sure that you set up iCloud Drive on all of your devices. If you don't see the files from your Mac Desktop and Documents folder on iCloud.com, go to System Preferences > iCloud, then click Options next to iCloud Drive and make sure that it's turned on.

If you need to access a file that you deleted within the last 30 days, you can recover it. 

  1. Sign in to iCloud.com.
  2. Click Settings.
  3. Under Advanced, click Restore Files.
  4. Browse the list of files in the Restore Files window. 

Files are removed from Restore Files in 30 days.

What if my files don't update to iCloud?

Check these things first:

If you tried these steps and your files still don’t upload to iCloud:

  1. Stay signed in to iCloud.
  2. Save your updated files to a different folder on your Mac or PC.
  3. Contact Apple Support.

Can I update Pages, Numbers, and Keynote files from my PC?

When you open those files, your browser opens iCloud.com. You can sign in and work on the files in Pages, Numbers, and Keynote.

I’m editing a document now. When will my changes upload to iCloud?

When you'll see your changes depends on the app you're using. Pages, Numbers, and Keynote upload files to iCloud regularly to make sure you don’t lose any changes. Other apps upload your files to iCloud only after you save them to the iCloud Drive folder. To see your saved files on a Mac, go to Finder > iCloud Drive. On your iPhone, iPad, or iPod touch, go to the iCloud Drive app. On a PC with iCloud for Windows, go to File Explorer > iCloud Drive.

If you still don't see the latest changes or you see an "in-progress change" icon or the iCloud Drive icon in the notification area (system tray), try to save a new document to the iCloud Drive folder. Then check the iCloud Drive folder to see if the changes appear.

What if I see a Resolve Conflict message when I open a file?

Choose the version of the document that you want to save, and then click Keep to update it in iCloud. This message means the file was updated on another device or from iCloud.com since the last time you signed in to iCloud.

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